Associate Manager, IT Support

The Role:

We are looking for an IT Lifecycle Management Manager to join our IT Operations organization and build a worldclass asset and lifecycle management function at SoFi. This leader will own the endtoend lifecycle of our enduser and infrastructure assetsfrom planning and procurement through deployment support and secure decommissioningensuring our employees have the right technology at the right time with the right controls.

The ideal candidate is forwardthinking datadriven and handson with a strong sense of this role you will define the strategy processes and tooling for IT asset lifecycle management and lead a team responsible for delivering consistently excellent internal customer experiences while maintaining strong governance and cost controls. You will report directly to the Senior Director of IT Operations and have opportunities to make a significant and immediate impact on the reliability security and efficiency of SoFis internal technology environment.

What youll do:

• Lead and develop a high-performing team responsible for IT asset and lifecycle management at scale.

• Own the end-to-end lifecycle for IT assets from demand planning and procurement through deployment refresh and secure end-of-life disposition.

• Define lifecycle strategy standards and roadmaps aligned with IT operations security and business needs.

• Ensure asset data is accurate complete and timely across ITAM/CMDB and integrated systems (e.g. HRIS IdP MDM ticketing).

• Establish and track operational metrics (e.g. asset accuracy time-to-provision lifecycle cost reuse EOL compliance) and drive data-driven improvements.

• Design scale and govern core lifecycle processes including onboarding offboarding refresh break/fix and loaner programs.

• Implement and maintain strong lifecycle controls in alignment with SOX SOC2 ISO 27001 including chain-of-custody and proof of destruction where required.

• Partner closely with Cybersecurity Compliance and Legal to ensure asset lifecycle practices meet data protection and regulatory obligations.

• Drive automation and tooling improvements to improve reliability visibility and operational efficiency across the asset lifecycle.

• Collaborate cross-functionally with Helpdesk Endpoint Engineering HR Facilities Procurement and Finance.

• Serve as an owner for audit readiness asset-related controls and internal/external reviews.
  

What youll need:

• Bachelors degree in Information Technology Information Systems Engineering Business or a related field; equivalent practical experience considered.

• 5 years of experience in IT Operations IT Asset Management or EndUser Computing including 2 years in a people management or technical leadership role.

• Demonstrated experience owning or heavily contributing to IT asset lifecycle management programs in a fastpaced highgrowth environment.

• Strong understanding of:

  • ITIL / ITSM practices especially around Request Fulfillment Configuration Management and Change Management.

  • IT Asset Management (ITAM) concepts (hardware and ideally software/SaaS).

  • Endpoint management MDM and identity concepts used in modern enterprise environments.

• Proven ability to design document and improve processes with a focus on automation and scalability.

• Experience working with or alongside tools such as:

  • ITSM platforms (e.g. ServiceNow Jira Service Management Zendesk)

  • ITAM/CMDB tools

  • MDM/endpoint management platforms (e.g. Jamf Intune Kandji Workspace ONE)

  • Inventory management and reporting systems

• Excellent leadership and team management skills with the ability to inspire motivate and develop highperforming teams.

• Strong communication and interpersonal skills with the ability to collaborate effectively across IT security HR finance and business stakeholders.

• Comfort working with data and metrics to drive decisions and demonstrate value (e.g. building dashboards defining KPIs interpreting trends).

• A handson ownership mindset willing to dive into details solve problems and iterate quickly while operating at a strategic level.

Nice to have:

• Experience in a regulated or financial services environment.

• Familiarity with compliance and audit frameworks (e.g. SOX SOC2 ISO 27001) as they relate to IT operations and asset management.

• Certifications such as ITIL ITAM (e.g. IAITAM) or relevant vendor certifications.

• Exposure to scripting/automation (e.g. Python PowerShell) or workflow automation within ITSM platforms.

Required Experience:

Manager