GTM ITSM Director
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview As the Global head of ITSM GTM Lead you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the ITSM portfolio. Reporting directly to the CIO Autonomous IT Leader you will act as a key contributor to business growth customer engagement and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. Key Responsibilities
- Engage directly with strategic customers to understand needs drive adoption and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity maintaining feedback loops to inform GTM decisions.
- Collaborate with the ITSM BU to develop and refine GTM strategies including influencing pricing packaging and market positioning. Integrate customer and market feedback to continuously improve offerings.
- Architect and design sales motions that maximize pipeline generation progression and new net annual contract value (NNACV). Work closely with sales product and marketing teams to ensure cohesive execution.
- Elevate simplify and transform solution messaging in partnership with Product Solution Marketing (PSM) ensuring clarity and impact across all channels.
- Drive integration of GTM initiatives across GPC CEG PSM Industry and GTM Field Practitioners to ensure scalability and performance tracking.
- Measure analyze and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.
- Stay ahead of market trends competitive shifts and emerging technologies to inform GTM strategy and positioning.
- Represent the company at industry events panels and executive forums.
- Foster a culture of innovation collaboration and continuous improvement.
Qualifications :
Qualifications
- 7 years of experience in GTM strategy business operations or customer success with at least 3 years in a senior role.
- Proven track record of driving strategic initiatives and operational execution in complex matrixed environments.
- Deep experience engaging with senior stakeholders and influencing executive decision-making.
- Strong analytical communication and storytelling skills.
- Experience in SaaS cloud or enterprise technology preferred.
- MBA or equivalent advanced degree is a plus.
What We Offer
- Senior leader level visibility and impact.
- A dynamic collaborative environment with top-tier talent.
- Competitive compensation and benefits.
- Opportunities for growth and leadership across the organization.
For positions in this location we offer a base pay of $170200 - $297900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
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