Quality Assurance Manager Services
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Job Location:
Hengelo - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
About the team
The Quality & Customer Satisfaction (QCS) team is responsible for assuring the quality of operational activities (such as bids projects products and services) and supporting the maturity growth and performance improvement of the organisation. We do this to improve customer satisfaction and to drive competitiveness.
QCS enhances the ownership of operational teams for the quality of their output and strengthens the learning improvement and problem-solving capabilities of these teams. QCS develops the maturity of the organisation as a whole by leveraging operational best practices. QCS is responsible to provide an independent view on operational performance to senior management.
About your future job
As a Quality Assurance Manager (QAM) for services your focus lies on bids and projects with a dominant service element such as In Service Support (ISS) Performance Based Logistics (PBL) and Overhaul contracts. Also you will be part of the QA team who is primarily responsible for quality assurance on process practices tools and skills of the Services discipline within Naval-NL
Within your bids projects and products you always keep in mind the perspective of the customer and ensure that the bid/project/product meets their technical and non-technical requirements and expectations.
As QAM you will be involved with multiple internal stakeholders (the product organisation other QAMs engineering department project management etc.) as well as external stakeholders (the customer incl. Government Quality Assurance Representatives GQAR). You will work together closely with product/project managers and their team supporting them in realizing their objectives in terms of time budget and quality but you will maintain your independent role and will report to both bid/project/product and senior management on the operational performance of the teams you are involved in.
You will be requested to attend Group Process committee meetings collaborate with the Process Owner and contribute to the process maturity as a Quality Label for the process Prepare and Deliver Customer Service.
In addition to the above you may be involved in (transverse) problem solving and Root Cause Analysis (RCA) 8Ds audits assessments and other improvement initiatives. Training in tools and practices will explicitly be part of your onboarding program and personal development.
This job provides you with the opportunity to boost and broaden your professional development and grow towards the Discipline Quality Leader three to five years you will gain thorough knowledge of our Naval domain and products our organisation and our processes. You will strengthen your risk management problem solving and improvement skills and quickly expand your network. This job can serve as a stepping stone towards a (more senior) position within any one of our operational or staff departments.
Why youd be a good match
- A relevant (technical) degree such as computer science engineering business management.
- Profound interest in high-tech systems processes quality problem solving and improvement.
- Professional working experience within a (technical) customer services domain (ISS PBL) preferably within quality management or project management
- An analytical thinker with an open and curious mind and excellent communication and writing skills
- Ability to work in a dynamic complex and multi-national environment wherein you manage/influence various stakeholders create (quality) awareness and challenge the status quoAmbition to strengthen Thales operational .
- Performance in the domain of services thereby balancing pragmatism and sustainability and relying on your excellent communication skills.
- Desire to broaden scope and professional experience within Thales Nederland as part of your professional development.
Whats in it for you
- A challenging job in a great team within our high-tech innovative work environment. Includes the freedom for initiative and good ideas.
- Room for personal and professional growth within our organisation for example in regards to technical commercial or international skills.
- Valuable international collaboration with coworkers from 68 different countries around the globe.
- A comfortable work space in a modern environment with a focus on flexibility and the right work life balance.
- You can usually work where and whenever you want. Within Thales we aim for a 60/40 balance where you work from home at least two days a week when your role allows this.
- A good salary fitting travel allowance and the ability to personalise your employment conditions: for instance you can trade PTO for internet costs our bicycle plan company fitness and relocation costs.
- 40 days off per year (PTO). Yes really.
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
