Learning Content Creator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Role Responsibilities:
- Apply adult learning theory and instructional design theories to create and publish engaging knowledgebase articles in ServiceChannel University (SCU) for new and existing products and features
- Develop learning solutions (written articles microlearning videos animations and visualizations) for quarterly releases and weekly maintenance updates
- Become an advanced-level subject matter expert by researching growing and maintaining deep knowledge of ServiceChannels products and solutions
- Collaborate with Product Managers and Technical Program Managers to learn about upcoming feature releases in an agile environment
- Gain knowledge of real-world examples of platform usage by ServiceChannel customers and adjusting SCU to include such examples
- Maintain SCU standards for consistency across multiple Confluence spaces
- Ability to design professional visualizations and illustrations
Skill and Qualification Requirements:
- English proficiency
- 2 years of training instructional design or technical writing experience; knowledge of Every Page is Page One concepts
- Strong attention to detail. Ability to take technical information and relay it in easy-to-understand ways for learners across the learning spectrum
- Solid researching project management and time management skills
- Ability to manage multiple platform modules within a portfolio
- Enthusiastic about technology with demonstrated technical capability; experience training at a technology company or relevant consultancy
- Previous hands on experience designing visualizations and illustrations to enhance learning content without using too many words
- Previous hands on experience with another SaaS or CMMS platform
- Passion to build relationships with Product and Engineering teams and other teams within and outside of Customer Success to become an advanced-level subject matter expert for modules across the platform
- Excellent written and verbal communication strong interpersonal skills
- Collaboration and teamwork. While most of the role is an individual contributor team members support each other through cross-training reviewing content remote communication methods procedures client/provider expectations and training development efforts
Tools and Systems Used:
- Servicehannel
- Slack
- Microsoft Suite & Teams
- Sharepoint
- Atlassian (Confluence / Jira)
- Techsmith Camtasia
- Adobe Captivate
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
