Payment Lifecycle Associate I Billing Operations

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Client Billing Operations -Securities Services you will support the end to end Billing process for the Global business units within Commercial and Investment Banking Markets and Investor Services. You will support Commercial and Investment Banking clients globally whoutilize Treasury Services Custody Accounting Fund Administration Investment Analytics Trust & Fiduciary Transfer Agency Prime Brokerage and Over-the-Counter (OTC) suite of products. Your primary responsibilities will include account and product setup validation of data inputs into the core billing applications invoice production validation and delivery.

Job responsibilities

• Perform invoice clearing within established SLA
• Investigate and provide resolution on invoice settlement related inquiries. Assist in monitoring Invoice Clearing KPIs ensure breaks as being cleared based on established timeframe.
• Research investigate and post General Ledger entries to different Ledger systems to clear client receivables
• Research and remediate processing errors to resolve and avoid further funding delays
• Perform timely escalation of internal and external findings to stakeholders
• Perform reconciliation between processed transactions vs client remittances in Recon Tool
• Perform maintenance of various trackers/logs for metrics generation
• Lead/participate in various process improvements and re-engineering initiatives in line with efficiency and customer obsession efforts
• Identify trend through data and behaviors observed and use it effectively in driving efficiencies.
• Coordinate efforts with peers and other stakeholders to ensure consistent implementation of daily strategies to meet Service Level target
• Represent the team through various forums

Required qualifications capabilities and skills

• Good knowledge and understanding of various Investor Services products such as but not limited to Custody Fund Administration Fund Accounting etc.
• Good background in basic accounting.
• High energy and strong leadership abilities.
• Strong organizational & proven time management skills.
• Outstanding communications skills both written and oral.
• Ability to communicate to different stakeholders at any level especially with Client Services
• Ability to work closely with others to achieve functional goals.
• Excellent coaching and mentoring skills.
• Strong analytical and problem solving skills.