Senior Manager, Engineering Systems
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Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Redefine the future of customer experiences. One conversation at a time.
At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.
Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.
If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
We are seeking a Senior Manager Engineering Systems to play a critical leadership role in advancing reliability scalability and automation across our cloud and application ecosystem. This role begins hands-on: you will partner closely with engineering leadership to assess our current environment drive immediate reliability improvements and shape the long-term technical direction for SRE and DevOps.
Over time your responsibilities will scale into leading a team. You will collaborate extensively across engineering helping drive shift-left reliability practices delivering automation at scale and improving performance and resilience across our products and platforms.
We run a complex multi-cloud environment (AWS GCP Azure) and operate heavily in Kubernetes. A broad technical foundation a deep understanding of SRE and DevOps practices and a passion for automation and cross-team collaboration are essential. AI experience is required as you will drive practical AI adoption within engineering to accelerate performance reliability and operational workflows.
Key Responsibilities
- Begin as a hands-on technical leader with team leadership responsibilities scaling over time
- Drive reliability performance and stability efforts across the engineering organization
- Collaborate with developers to promote shift-left reliability practices and improve service health
- Partner with Cloud Engineering SRE Observability and Database/Middleware teams on cross-functional initiatives
- Lead the evolution and maturation of observability monitoring alerting logging tracing and incident management
- Act as a technical partner to engineering teams improving scalability and performance through design reviews architecture discussions and direct engagement
- Participate in the production on-call rotation for critical services
- Mentor and support the growth of engineers fostering strong technical development and autonomy
- Champion automation-first approaches across systems processes and tooling
- Introduce and operationalize AI-driven improvements across reliability performance and developer workflows
Qualifications
- Bachelors degree in Computer Science or related field or equivalent experience
- 7 years of experience in software engineering roles supporting production systems
- 3 years of experience managing or leading teams responsible for production engineering or reliability
- Hands-on expertise in SRE/DevOps tooling practices and incident management
- Deep experience with at least two major cloud providers (AWS GCP Azure)
- Strong experience with Kubernetes and modern container orchestration
- Proven success building or maturing reliability performance engineering or cloud infrastructure programs
- Direct experience with observability platforms (metrics logs traces) and service health instrumentation
- Demonstrated ability to work closely with developers and influence design architecture and operational practices
- Required experience using modern AI tools and techniques to enhance engineering workflows and operational efficiency
- Excellent communication skills and demonstrated success leading multi-team initiatives
Qualifications
- Experience with build and release pipelines and engineering productivity tooling
- Experience with cloud cost optimization or performance engineering initiatives
- Familiarity with service mesh technologies and distributed systems patterns
- Experience improving developer experience and internal platform capabilities
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR
- Free Cover Limit - 1.5 Crore
- Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
- Financial Security - Provident Fund & Gratuity
- Wellness - Employee Assistance Program and comprehensive wellness initiatives
- Growth - Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
#LI-MK1 #LI-Hybrid
Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.
Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.
Required Experience:
Senior Manager
Key Skills
- Disaster Recovery
- Business Process
- SQL
- Active Directory
- VMware
- Customer Service
- Information Technology
- data integrity
- Windows
- Project Management
- Troubleshoot
- System Administration
- Management System
- Procedures
- hardware
About Company
Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.
