German Customer Advisor in Porto

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Kick-start Your Career in E-Commerce Advisor Help Customers Worldwide!

Step into a fast-paced collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people communicate clearly in writing and feel comfortable using online tools this role could be a great fit. Support is provided only via chat and email no phone work.

Role Overview:

As an E-Commerce Customer Advisor youll help ensure smooth and positive online shopping journeys. Through friendly accurate written communication youll guide customers resolve issues and support a reliable platform. This role is ideal for people who like structured processes care about customer satisfaction and want to grow in a tech-driven environment.

Key Responsibilities:

Assist customers via chat and email ONLY with professional empathetic and accurate responses
Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary
Achieve performance goals including quality standards and SLA targets
Stay up to date with product changes platform updates and best practices through ongoing training
Keep a customer-first approach delivering clear and practical solutions
Share feedback and insights to help improve processes and enhance the customer experience

Requirements:

Language Skills: Fluent in German (C1 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Kick-start Your Career in E-Commerce Advisor Help Customers Worldwide! Step into a fast-paced collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people communicate clearly in writing and feel comfortable using online tools this rol...