Day Service Assistant Facilitator

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

Safety

• Ensure that members and staff work in a safe environment.
• Ensure compliance with all safety rules and regulations are being adhered to by all including but not limited to food and equipment storage and maintenance.
• Answer door and telephone during shift using proper precautions.
• Provide crisis intervention for members as required.
• Ensure an active watch over both the members and the facility through the course of regular duties.
• Understand and promote members rights and responsibilities.
• Report concerns promptly to Team Leader/Director of Day Services as needed.
• Ensure proper lifting twisting and reaching techniques are used during job performance.
• Remain alert and awake at all times throughout all shifts.
• Use PPE provided when necessary

Health and Medical

• Ensure individuals health and medical needs are accurately attended to in a timely fashion and that all medication is properly administered and recorded.
• Recognize and report concerns of abuse or neglect.
• Provide emotional support for members as required.
• Ensure meals and snacks are varied attractive nutritionally and calorically adequate for the dietary and medical requirements of each member as recommended in the current Canadian Dietary Standard.

Person Centred Plans

• Be involved in implementing individual plans.
• Communicate necessary information observations and concerns with the Coordinator.
• Provide individuals with support by gathering information on an individuals goals and desired outcomes.

Individual Personal Development

• Encourage and assist each individual to participate in daily activities in their program and community environments including reinforcing all expectations.
• Ensure that the environment of the program is supportive nurturing and encourages a high degree of member involvement including decision making.
• Role model appropriate behaviour and attitude supporting growth and promoting independence for the members.

Public Relations and Communication

• Develop opportunities for relationships with families and the community and assist individuals to develop positive social interactions.
• Ensure all contact with others is courteous and professional.
• Treat all members and other staff with respect and dignity at all times.

Program Development

• Collaboratively create manage and facilitate appropriate individual and group activities special events and spiritual care programs according to member interest skill and ability levels.
• Promote social interaction and personal development.
• Ensure all necessary components and any required documentation is completed for assigned activities.
• Participate in ongoing program assessment review and evaluation of all programs.

Other Duties as Required

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Community Venture personnel from senior management to front line

External:

• External community contacts
• Member family and care provider supports
• Pre-vocational and volunteer agency contacts
• Community Living disABILITY Services personnel
• Education and health professional resources

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to: Day Service Team Leader
• Direct reports for this position: Responsible for their own time and effort only
• Participate in staff meetings and training opportunities.
• Be familiar with agency policy and procedures and implement into daily tasks.
• As required and applicable make suggestions that will improve efficiency working conditions or procedures to management.

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for the wise use of member and program resources.
• May be authorized to spend disburse or collect small amounts of cash.
• Maintain complete records of financial transactions as per agency policies.
• Assist in the completion of inventory as requested.

• Responsible for the completion and secure storage of records and documentation in accordance with agency policies and procedures and the Department of Families requirements.
• Record and report activities behaviours and any incidents which occur during the shift.
• Ensure facility is kept in accordance with agency policies and procedures and the Department of Families requirements.
• Perform necessary housekeeping duties and report any maintenance issues as they arise.

WORKING CONDITIONS:

• The incumbents typical work environment is a day program facility with significant amounts of work accompanying members in the community.
• Hours/Days of work Monday to Friday 8:00 a.m. to 4:00 p.m. (8 hours) paid meal break included
• Day Service Assistant Facilitators are not permitted to work alone administer medication or operate a vehicle in the performance of their duties
• Working conditions may include dealing with verbal abuse and angry and/or abusive people.
• The incumbent may have little to no travel required.
• Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage) bodily fluids/wastes sharp objects dirt/dust/odor hot equipment (ovens stoves etc.).
• Minor to moderate exposure to hazards: physical attack from members
• Minor exposure to hazards: infectious diseases toxic chemicals scabies lice and/or bed bugs emergency response situations (fire bomb threat etc.) and other potentially dangerous situations

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

education and experience Qualifications:

Education Qualifications and Certifications:

• The successful job applicant will have completed high school grade 12 or the equivalent
• An equivalent combination of education and experience may be acceptable
• Certified Winnipeg Police or RCMP Criminal record check including Vulnerable Sector completed
• Province of Manitoba Child Abuse Registry Check
• Province of Manitoba Adult Abuse Registry Check

Experience and Skilled Knowledge Requirements

• Suitable candidates may be hired without previous experience; however prior related experience will be considered an asset on hiring.

Skills and Capabilities

• Occasional to moderate amount of keyboarding/manual record keeping
• Occasional to moderate amounts of physical care (including manual or assisted transfers)
• Moderate lifting/packing of member belongings or program supplies
• Frequent standing sitting walking & reaching
• Moderate amount of light housekeeping and property maintenance
• Occasional use of physical behaviour intervention techniques
• Attentive listening & observation of body language
• Continuously monitoring the environment
• Basic reading writing arithmetic and computer skills
• Significant memory & concentration
• Significant reasoning & judgment
• Ability to understand members needs
• Frequent multi-tasking
• Moderate to significant creativity and imagination
• Ability to work independently and as part of a team
• Excellent team and interpersonal skills
• Fluent spoken and written English
• Able to handle the physical demands which include lifting/carrying of items up to 40 pounds.

The Salvation Army (TSA) can provide accommodation upon request to all employees when working conditions can be adjusted without causing undue hardship to the ministry unit.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.