Seabourn Sales Support Coordinator Remote US

At Seabourn we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches peoples lives. And we believe that people should travel well. Seabourn pioneered small-ship ultra-luxury cruising and continues to represent the pinnacle of that unique style of travel.

Were looking for an amazing Sales Support Coordinator to fill this role. Through genuine and intuitive service we consistently deliver exceptional Seabourn Moments that delight our guests and create the worlds finest travel experiences.

Heres a summary of what Seabourn is looking for in itsSales Support Coordinator. Is this you

Responsibilities

Supports the Personal Cruise Consultants (PCCs) administratively and by providing information andhigh-levelcustomer service to the direct consumer guest.

• Assists Personal Cruise Consultants to increase sales and market share onSeabournvoyages.

• Responsible for answering inbound calls to the department and returningvoice messages left on the Department Customer Service line.

• Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements documentsspecial requirements etc.) after the guest has made a reservation.

• Process all Siebel Service Requests research and resolve all database ownership conflicts ( PCC assignments for one reservationor household).

• Assign incoming referred leads from other departments evenly to PCCs per department policy.

• Responsible for handling department incoming email.

• Resolves problems completes exchanges with existing PCC customers when the PCC is not available andassistswith cruise pricing paymentcollectionand group finalization.

• Ensures prompthigh levelof service to all internal and external clients.

• Provides support to department management staff as needed.

Requirements

• Minimum of 1 year experience as a Seabourn Reservations Sales Agent or similar position within Seabourn with supervisors recommendation.

• Strong product and POLAR knowledge ability to become highly proficient in Siebel

• Strong interpersonal skills; proven ability to positively interact with individuals at all levels

• Possessesa track recordof personal goal achievement and support to department objectives

• Possesses strong attention to detail and ability to remain focused despite distractions

• Must be self-motivated a self-starter and quick learner

• Excellent organization skills and ability to work independently

• Computerproficiencywith Windows and aptitude to learn other systems

• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g. H-1B status).

This position is 100% fully remote US only. (Please note we are not set up for remote work in AR CA DE HI ME MN NH NY OK OR SD VT WA WV and WY.)

Benefits

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates qualifications and experience uniquely.

Our CultureStronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate vision Statement and our Core Values at: is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

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