Scheduling Coordinator 16928

Scheduling Coordinator
Location: Recommended: Colombia or the Dominican Republic (aligned to EST)
Hours: Friday to Tuesday
- (Fridays Mondays Tuesdays: 8:30 AM to 4:30 PM EST)
- (Saturdays & Sundays: 8:30 AM to 12:30 PM EST)
on-call until 8 PM EST
Salary: $1400 - $1800 USD monthly (targeting around $1500 based on market preference)

About the Role
The Scheduling Coordinator is responsible for managing caregiver schedules handling weekend on-call needs and supporting the operations team with key administrative tasks. This role requires strong English communication at least two years of scheduling or staffing experience and someone who thrives working independently across a FridayTuesday schedule.

The position blends real-time scheduling triage caregiver support and ongoing administrative tasks such as timesheet management compliance follow-ups and pre-authorization checks.

Key Responsibilities

• Manage caregiver schedules ensuring efficient timely coverage for all client visits
  
• Prioritize urgent staffing needs based on real-time updates and shifting caseloads
  
• Coordinate directly with caregivers and clients to resolve last-minute issues or schedule conflicts
  
• Handle weekend on-call duties answering all incoming calls and resolving staffing or timesheet issues promptly
  
• Add and update all schedules in the home care scheduling systems
  
• Assist caregivers with clock-in/clock-out issues and chase missing timesheets
  
• Confirm completed shifts inside the scheduling system
  
• Conduct ongoing pre-authorization checks and update internal tracking
  
• Manage caregiver compliance follow-ups including expirations renewals and case eligibility
  
• Support the operations team with general administrative tasks during slower scheduling periods
  
• Communicate clearly with caregivers who may have strong accents as well as with clients who expect excellent English
  

Qualifications & Experience

• Minimum two years of experience in home care scheduling staffing coordination or similar operational role
  
• Excellent spoken and written English (non-negotiable for caregiver and client communication)
  
• Spanish is an advantage but not required
  
• Strong organisational skills and attention to detail
  
• Confident working independently with high accountability and strong follow-through
  
• Availability to work Friday through Tuesday including weekend on-call coverage to 8 PM EST
  
• Comfortable using scheduling systems; experience with scheduling software is a plus but not required
  
• Thrives in roles that mix real-time response work with ongoing administrative duties
  
• Suited for someone looking for stability and long-term commitment
  

Interview Process
Step 1: Initial screening with recruiting team
Step 2: Client interview
Step 3: Live computer skills check during the interview (screen share required)
Step 4: Offer and onboarding including live training alongside the Scheduling Director

Additional Notes

• Weekend on-call work is usually light but must be covered; responsiveness is essential
  
• Training will be hands-on with the coordinator working directly alongside the Scheduling Director in real time
  
• Ideal candidates are mature independent workers who prefer stability and long-term commitment
  
• Latin America is preferred due to timezone alignment English proficiency and cultural fit

Required Experience:

IC