People and Operations Coordinator- Counseling In Schools

Counseling In Schools (CIS) is a dynamic community-based organization founded in 1986 with a mission to promote the emotional and social growth of children so that they can thrive in school and succeed in life. For nearly 40 years Counseling In Schools has created and fostered relationships with local schools homeless shelters and communities to enable New York Citys children to thrive academically socially and emotionally. Our expert team includes licensed mental health and youth development professionals who fully integrate into the community providing programs that equip children families teachers and administrators with the right tools for preventing and coping with the challenges they face. We envision and work toward a bright future full of possibilities where each child can flourish and reach their full potential.

We are seeking a highly organized detail-oriented and proactive People and Operations Coordinator to join our organization. The ideal candidate will rely on experience exercise excellent judgment and multi-task within a variety of situations with strong written and verbal communication administrative and organizational skills and the ability to maintain a realistic balance among multiple priorities. This is a highly visible position representing the Chief Operating Officer (COO) Human Resource Department and the organization to many internal and external stakeholders and potential employees. A great candidate will possess the ability to collaborate with colleagues across departments to solve problems and design solutions. The People and Operations Coordinator will play a crucial role in ensuring our nonprofit operates efficiently while supporting our most valuable asset our people.

Key Responsibilities:
Operations & Process Improvement:
Assist with the management of daily operations including coordinating with various departments to ensure smooth operations
Provide reports on the impact and efficiency of operational systems i.e. hr recruitment service inquiries etc and suggest platforms or procedures that increase efficiency
Assist COO with the development implementation and coordination of operational procedures and policies to increase organizational efficiency and accuracy
Assist COO to create monitor and analyze inter-departmental performance metrics and develop strategies to improve operations
Prepare operational reports and documents
Identify areas where improvements can be made in the organization and contribute to innovation in operational processes
Represent COO with a high level of professionalism to outside constituents and internal departmental staff
Keep COO abreast of operational items that arise during the day while executing good judgment regarding level of urgency
Manage and maintain COO calendar to ensure no conflicts or issues arise
Assist with the management of vendor relationships including negotiating contracts and managing service delivery scheduling
Develop and manage operational budget
Accurately process expense reports on a weekly basis for COO
Assists with other duties as directed by COO

Talent Management & People Operations:
Assist in recruiting hiring and onboarding new staff volunteers and interns
Review resumes and applications conduct initial screenings of candidates and perform reference checks
Coordinate and schedule interviews and provide necessary information to candidates
Oversee the NYC Public Schools clearance system (PETS) process and ensure compliance
Maintain constant updates on candidates in the recruitment pipeline
Engage in frequent coordination with the programming department on hiring needs
Maintain an updated candidate database
Manage verbal and email candidate communication throughout the recruitment process in a timely manner
Gather and provide feedback to candidates ensuring a positive experience
Assist in new employee onboarding and orientation processes
Ensure completion of all pre-employment requirements by new hires
Ensure HR-related databases (e.g. HRIS) are updated and well-organized
Prepare and maintain HR and operational reports for leadership.

Administrative Support:
Exhibit proactive communication and manage communications and correspondence between different departments and external parties
Anticipate and respond to administrative challenges that impact operational efficiency
Prepare in advance for meetings including document preparation and distribution audio visual needs if required establish Google Meets/Zoom links and ensure attendees are accounted for
Perform accurately and within established deadlines general administrative duties
Answer and return all phone calls and emails in a professional and timely manner.

Job Qualifications:
Bachelors degree in operations management or in a related field
1-3 years of experience in HR or operations management preferably in a nonprofit setting.
Two or more years of experience in providing operations or administrative support to executive level staff
Strong verbal and written English communication skills
Ability to take initiative to learn and have the ability to work independently
Highly organized solution focused and self-motivated
Detail oriented
Organized with proven ability to successfully multitask prioritize and take action with minimal direction and good judgment
Collaborative mindset and strong interpersonal skills
Ability to remain positive in high pressure situations
Demonstrates critical thinking communication and relationship-building skills
Exhibits a flexible creative and resourceful approach
Independent problem solver
Proficient in MS Suite G Suite Canva and knowledge of modern program system platforms
Familiarity with HRIS and other people management software.
Understanding of the complexities surrounding collaboration in an NYC community based organization (CBO) is a plus

Requirements:
Ability to report to our main office for a full-time position in midtown NYC (5 days per week)
Must be able to travel within NYC as needed Reports To: Chief Operating Officer (COO) Counseling In Schools

Benefits & Paid Time Off:
Paid Time Off (PTO): 30 plus days of PTO plus paid holidays which allows you to recharge and return to work refreshed and motivated.
Health Care Coverage: We understand the importance of your health and well-being. As part of our commitment we provide a fully company-sponsored plan as well as other options for comprehensive healthcare coverage that includes medical dental and vision benefits ensuring that you and your family have access to quality healthcare when needed.
Transit Check Program: To make your daily commute more convenient and cost-effective we provide a transit check program that allows you to cover transportation expenses using pre-tax dollars. This benefit contributes to a greener and more efficient commute.
401(k) Plan: Planning for your future is essential. Our 401(k) plan enables you to save for retirement while benefiting from company contributions ensuring financial security in your later years.
Life Insurance: Your peace of mind is paramount. We offer life insurance coverage to provide financial support for your loved ones in the event of unforeseen circumstances demonstrating our commitment to your familys well-being.
Referral Bonuses: We all have friends in our field of work. Refer a friend or colleague to work at CIS and receive a bonus once they join our team! **Benefits are subject to change.
Compensation: Salary - $65000 - $75000 commensurate with experience

Our Commitment to Diversity Equity Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity equity and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

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