Ford & CDJR Service Manager
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Job Location:
Minneapolis, MN - USA
Monthly Salary:
$ 6500 - 9000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Ford & CDJR Service Manager
Location: Veero Ford & Chrysler Dodge Jeep Ram Morris MN
About Veero Ford & CDJR
At Veero Ford & Chrysler Dodge Jeep Ram we believe that great service starts with great people. Our dealership is rooted in small-town values: honesty accountability and treating customers like neighbors rather than numbers. We coach and support our team daily invest heavily in training and offer big-city opportunities without the noise traffic or grind.
Morris MN offers what metro markets cant; quiet living a lower cost of living short commutes a tight-knit community and access to lakes and outdoor recreation. For the right leader this is a chance to build a high-performing service department while enjoying a better quality of life.
Relocation assistance is available and can be discussed during the interview process.
Job Type & Schedule
Job Type: Full-Time
Schedule: Monday to Friday Saturdays as needed
Work Requirements
Work Location: In person
Ability to Commute/Relocate: Morris MN
Compensation
$6500 $9000 per month
Role Summary
Veero Ford & CDJR is seeking an experienced hands-on Service Manager to lead a busy fast-growing service department representing both Ford and Stellantis brands. This role requires a strong operational mindset disciplined process execution and the ability to coach and motivate a diverse team of advisors technicians and support staff.
The ideal candidate thrives on accountability process improvement customer satisfaction and efficient shop flow. If you want to run a tight operation develop people and build a department the right way while enjoying small-town quality of life this role is built for you.
Responsibilities
Leadership & Department Oversight
Manage daily service operations workflow and customer communication
Coach advisors technicians and service staff to meet performance expectations
Oversee dispatching RO management shop flow and daily productivity
Ensure consistent execution of processes and high customer satisfaction
Operational Performance
Track and improve key service KPIs technician efficiency hours per RO EFL multipoint inspection completion declined work follow-up and warranty accuracy
Maintain service retention and CSI goals
Ensure quality control on all repairs and proper documentation
Customer Experience
Handle escalated customer concerns with urgency and professionalism
Monitor CSI surveys and online reviews weekly
Create a customer-first environment throughout the service lane
Financial Management
Support dealer and fixed ops leadership with forecasting and reporting
Manage department profitability labor gross and expense control
Drive revenue through disciplined processes and strong service presentation
Partner with Parts Manager on inventory availability returns and obsolescence control
Qualifications
3 years of dealership service management or assistant service manager experience
Strong understanding of Ford or Stellantis service operations preferred
Proven experience improving shop performance and customer satisfaction
Ability to lead with clarity discipline and calm under pressure
Strong communication and conflict-resolution skills
Solid grasp of KPIs financial metrics and workflow management
Valid drivers license and clean driving record
Why Join Veero Ford & CDJR
Small-town living with big-city opportunity
No traffic short commutes lower cost of living
A leadership team that supports your ideas growth and career path
A stable respectful environment committed to process and development
Growing store with strong demand across Ford and Stellantis brands
Relocation assistance available
Long-term advancement opportunities as the group expands
Benefits
Medical dental and vision insurance
401(k) with company match
Paid time off and holidays
Paid training and continuous development
Life insurance
HSA availability
Employee vehicle purchase discounts
Career path opportunities as the group grows
Equal Opportunity Employer Statement
Veero Ford & Chrysler Dodge Jeep Ram is an Equal Opportunity Employer. We do not discriminate based on race color religion sex national origin age disability veteran status sexual orientation gender identity or any protected category.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Automotive BDC Representative Location: Veero Ford & Chrysler Dodge Jeep Ram – Morris, MN About Veero Ford & Chrysler Dodge Jeep Ram At Veero Ford &...
