About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
We are seeking a skilled and motivated Senior Site Reliability Engineer (SRE) to become a valuable addition to our dynamic and innovative team. As a SRE you will play a critical role in ensuring the reliability availability and performance of our cloud-based services and applications. You will work closely with our engineering teams to design build and maintain robust scalable and highly available cloud infrastructure.
Much of our software development focuses on building infrastructure to scale our operations in a hybrid cloud environment and eliminating work through automation. On the SRE team youll have the opportunity to manage the complex challenges of scale and fast growth which are unique to Glean while using your expertise in coding algorithms problem-solving and SRE practices. We keep Glean applications up and running ensuring our customers have the best and most reliable experience possible.
You are:
- Technical Leadership and Mentorship: Play a key role in driving technical excellence and fostering a culture of reliability across engineering teams. You will lead by example setting best practices for incident management performance optimization and automation. Influence best practices drive cross-team collaborations and contribute to the execution of key objectives in alignment with engineering leadership and cross-functional partners. Establish strong technical credibility shaping architectural decisions and ensuring the delivery of high-quality reliable systems.
- Ensure High Availability: Implement and maintain resilient cloud architectures monitor system performance and proactively identify and resolve potential bottlenecks or points of failure.
- Incident Management: Participate in primary oncall rotation; cultivate technical curiosity and growth mindset and a blameless postmortem culture within the team. Continuously optimize the on-call process for sustainability and efficiency.
- Automation and Tooling: Develop and maintain automation scripts tools and processes to streamline system deployment monitoring and management tasks. Your contributions will be vital in efficiently scaling cloud operations.
- Performance Optimization: Optimize cloud infrastructure and applications for performance scalability and cost-effectiveness.
- Security and Compliance: Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies.
- Monitoring and Alerting: Design and configure advanced monitoring systems to gain insights into system behavior set up alerts and respond proactively to potential issues. Create and maintain comprehensive dashboards and playbooks for production on-call.
- Software Development Consultation: Engage actively in the entire software development lifecycle. Participate in system design reviews and provide valuable SRE insights during launch reviews influencing and enhancing system architecture.
About you:
- Bachelors degree in Computer Science a related field or equivalent practical experience.
- 8 years of experience in a senior-level role within Site Reliability Engineering or similar role particularly in managing cloud-based services and infrastructure.
- 5 years of experience with software development in one or more programming languages.
- 2 years of experience managing people or teams leading projects and designing analyzing and troubleshooting distributed systems running in Cloud.
- Strong knowledge of cloud platforms such as Google Cloud Platform AWS or Azure.
- Practical experience with containerization technologies including Docker and Kubernetes. Familiarity with infrastructure as code tools like Terraform is essential.
- Solid understanding of networking security principles and best SRE and security practices.
- Proficiency in using monitoring and alerting tools to detect and respond to potential issues effectively
Location:
- This role is hybrid (4 days a week in one of our Bay Area offices)
Compensation & Benefits:
The standard base salary range for this position is $155000 - $250000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
Required Experience:
Senior IC
About Glean:Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 10...
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
We are seeking a skilled and motivated Senior Site Reliability Engineer (SRE) to become a valuable addition to our dynamic and innovative team. As a SRE you will play a critical role in ensuring the reliability availability and performance of our cloud-based services and applications. You will work closely with our engineering teams to design build and maintain robust scalable and highly available cloud infrastructure.
Much of our software development focuses on building infrastructure to scale our operations in a hybrid cloud environment and eliminating work through automation. On the SRE team youll have the opportunity to manage the complex challenges of scale and fast growth which are unique to Glean while using your expertise in coding algorithms problem-solving and SRE practices. We keep Glean applications up and running ensuring our customers have the best and most reliable experience possible.
You are:
- Technical Leadership and Mentorship: Play a key role in driving technical excellence and fostering a culture of reliability across engineering teams. You will lead by example setting best practices for incident management performance optimization and automation. Influence best practices drive cross-team collaborations and contribute to the execution of key objectives in alignment with engineering leadership and cross-functional partners. Establish strong technical credibility shaping architectural decisions and ensuring the delivery of high-quality reliable systems.
- Ensure High Availability: Implement and maintain resilient cloud architectures monitor system performance and proactively identify and resolve potential bottlenecks or points of failure.
- Incident Management: Participate in primary oncall rotation; cultivate technical curiosity and growth mindset and a blameless postmortem culture within the team. Continuously optimize the on-call process for sustainability and efficiency.
- Automation and Tooling: Develop and maintain automation scripts tools and processes to streamline system deployment monitoring and management tasks. Your contributions will be vital in efficiently scaling cloud operations.
- Performance Optimization: Optimize cloud infrastructure and applications for performance scalability and cost-effectiveness.
- Security and Compliance: Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies.
- Monitoring and Alerting: Design and configure advanced monitoring systems to gain insights into system behavior set up alerts and respond proactively to potential issues. Create and maintain comprehensive dashboards and playbooks for production on-call.
- Software Development Consultation: Engage actively in the entire software development lifecycle. Participate in system design reviews and provide valuable SRE insights during launch reviews influencing and enhancing system architecture.
About you:
- Bachelors degree in Computer Science a related field or equivalent practical experience.
- 8 years of experience in a senior-level role within Site Reliability Engineering or similar role particularly in managing cloud-based services and infrastructure.
- 5 years of experience with software development in one or more programming languages.
- 2 years of experience managing people or teams leading projects and designing analyzing and troubleshooting distributed systems running in Cloud.
- Strong knowledge of cloud platforms such as Google Cloud Platform AWS or Azure.
- Practical experience with containerization technologies including Docker and Kubernetes. Familiarity with infrastructure as code tools like Terraform is essential.
- Solid understanding of networking security principles and best SRE and security practices.
- Proficiency in using monitoring and alerting tools to detect and respond to potential issues effectively
Location:
- This role is hybrid (4 days a week in one of our Bay Area offices)
Compensation & Benefits:
The standard base salary range for this position is $155000 - $250000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
Required Experience:
Senior IC
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