Communications Manager, Places (12-month contract)

• Manage and deliver internal communications strategies and channels for APM within the wider Places GBA communications strategy and plan ensuring that APM communications reinforce and amplify Places GBA priorities.
• Act as a consultative and strategic communications partner to the APM business and management team helping leaders translate strategy growth integration and transformation into clear engaging narratives for colleagues.
• Lead the internal communications strategy for transformation and change across Places APM ensuring clear timely and well-sequenced messaging and acting as the primary contact to the Places APM Change Management team.
• Develop and execute communications plans especially for change initiatives and key business programs crafting narratives that elevate APMs focus and connect to the wider Places and Arcadis strategy.
• Plan and develop high-quality written content for internal and external communications such as blogs internal news and announcements bulletins storytelling case studies presentations speeches newsletters and intranet stories elevating Places APM capabilities and thought leadership.
• Support key global Corporate Communications projects and programs (e.g. cross-GBA campaigns and corporate initiatives) as directed by the Global Communications Director Cross-GBA ensuring Places APM perspectives and content are represented and integrated.
• Proactively identify APM subject matter experts and leaders to elevate developing opportunities for them to contribute to thought leadership sector positioning and storytelling and supporting them in raising their profile internally and externally as part of the broader Corporate Communications priorities and programs.
• Manage internal digital channels and cascade frameworks for Places APM aligned with the broader Corporate Communications frameworks and priorities ensuring Places APM is represented in the development and delivery of internal and external content and in coherence with Places and cross-GBA priorities.
• Consult on strategic leader and all hands Town Hall engagement events for APM and Places supporting leaders to communicate strategy performance change and culture.
• Tailor global and Places-wide programs to make them relevant for APM colleagues ensuring that internal communications messages are relevant and the right cascade frameworks are in place to support.
• Manage an internal communications calendar for APM that is fully aligned to and feeds into the broader Places and GBA Editorial Calendars ensuring communications activity is planned sequenced and sustainable.
• Measure activity and use metrics to inform improvements to internal communications activity. Provide quarterly reporting on communications effectiveness and insights to the Global Communications Director Cross-GBA GBA Communications Director Places and APM leadership.

Key Shared Accountabilities

• Work closely with the Global Communications Director Cross-GBA the GBA Communications Director Places to embed APM initiatives and narratives into broader Places and corporate communications strategies and plans in a relevant and meaningful way across Arcadis.
• Advice the Global External Communications to help manage brand and reputation including external positioning of Places APM in life sciences and semiconductors and support media and issues management where required.
• Play a collaborative role in the Corporate Communications team in raising the profile of Arcadis delivering the global strategy managing internal events and supporting Arcadians in serving our clients and markets.
• Represent Places APM on the Global Internal Communications Community of Practice sharing best practice and contributing to global projects and cross-GBA initiatives.
• Support with crisis communications in partnership with Corporate Communications and business leadership.
• Partner with GSSC colleagues for the creation and delivery of high-quality content working in partnership with GBA Corporate Communications to ensure consistency.
• Collaborate across the GBA Corporate Communications team to continually improve communications contribute to shared priorities and help shape cross-GBA communications strategy ways of working and engagement initiatives.
• Partner closely with the Places APM Change Management team to coordinate and deliver strategic communications that support APM transformation organizational change and integration initiatives.

Decision Rights

Owns:

• Internal communications approach planning and day-to-day delivery for Places APM ensuring alignment with the broader Places and cross-GBA communications strategy.
• Execution of APM-related content and channel activities including internal campaigns announcements leadership communications and event communications.
• Development and implementation of stakeholder self-service models and communications SLAs for Places APM.
• The strategic communications approach (broader vs. functional) supporting APM transformation and change including sequencing messaging frameworks and acting as the primary communications partner to the Places APM Change Management team.
• Identification coaching and support of Places APM subject matter experts and leaders.

Influences:

• Overall transformation and integration communications across Places APM.
• Broader Places GBA and cross-GBA editorial planning and priorities.
• Global Corporate Communications projects and campaigns.
• Channel optimization and performance recommendations.
• Related Marketing campaigns.
• Crisis communications response.

Vetoes:

• Content or messaging that conflicts with Arcadis tone of voice standards or governance.
• Communications that inaccurately position APM.
• Change impact.

• 6 years businessexperience at professional level in communications change management or similar role.
• Thorough understanding and experience of applying change communications methodologies.
• Multi-discipline skills including internal and external communications.
• Experience of working in a matrix organization (preferably global) and adapting to managing differing stakeholder objectives.
• Excellent communication and written skills with strong attention to detail and a knack to simplify complex organizational priorities into simple human communications.
• Interpersonal skills and proven ability to project manage complex multi-channel initiatives.
• Experience of advising to leadership level willingness to execute comms initiatives.
• A growth mindset always wanting to learn and improve.
• Highly collaborative energized by working to shared goals and comfortable operating as part of a GBA Corporate Communications team.
• Bachelors degree or equivalent (journalism or communications preferably).

Arcadis values professional experience across:

• Breadth of experience:Working internationally across different industries and business lines and/or functions managing projects impacting people/issues/solutions across organizational boundaries.
• Managing change:Managing change e.g. divestments or mergers/acquisitions growing a start-up or leading change into other market/services or products operating with new business models turning around underperforming businesses programs or teams and driving standardization and automation at scale.
• Living our purpose:Mentoring and sponsoring people coming through the business and from outside. Proactively supporting communities and social initiatives and showing attention for the planet and sustainability

Aligned to the Arcadis Leadership model we seek Arcadians with a strong fit to our leadership success profile to build and drive our culture of inclusion accountability human-centricity and sustainability. Successful Arcadians will possess strong learning agility combined with a balanced mix of being curious driving success and igniting passion

Be curious:

• Demonstrate and develop curiosity in oneself and others bringing clients and Arcadians on a journey of discovery and co-creation.
• Have a global strategic and future thinking mindset.
• Are digitally-savvy entrepreneurial and innovative.
• Build organizational networks that are value-adding engaging and purposeful.
• Incorporate a human-centric experimentation-led and continuous learning mindset to lead innovation and transformation.
• Actively engage diverse points of view and manage healthy issues-based conflict.

Drive success:

• Create a sense of shared ownership and accountability balancing this with decisiveness and holding others to account for delivery.
• Take ownership for own responsibility creating clarity and motivating and aligning others.
• Internalize organizational goals making them ones own personal stretch goals.
• Are outcomes focused and tackle challenges head-on.
• Demonstrate commercial acumen in general and specifically with regards to sustainable solutions.
• Actively shape the future of the organization.

Ignite passion:

• Role model own commitment to improving quality of life and putting sustainability at the core.
• Apply an adaptive style to engagement that is culturally sensitive and appeals to the personal needs of others.
• Bring clarity and manage anxiety in others through clear communication and inspiring storytelling.
• Integrate their work helping others make the connection between their work and the bigger picture.
• Maintain personal resilience and rebound from setbacksand help others to do the same.
• Build trust through authenticity demonstrating integrity and courage regarding own convictions.

Main Working Contacts

• Global Communications Director Cross-GBA (manager)
• Global Communications Director Places (day-to-day working)
• GBA Comms Directors
• Corporate Communications Leadership team (including Global Internal Communications and External Communications leaders)
• Places APM Management Team
• Global Internal Communications Community of Practice
• Marketing team
• Marketing and Communications global service centre (GSSC)
• Change Centre of Excellence
• Tech and People teams