Client Success Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Maintain effective prompt and accurate communication with all factories via phone chat and email.
Support factories with on-call and online technical and non-technical training
Identify and handle issues complaints and requests from factories
Run periodical customer feedback surveys
Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
Document responses cases and SOPs for technical support.
Requirements
1-2 years of work experience in client support or any related field
Proficient in the English language encompassing speaking reading and writing skills.
Excellent command of written and spoken Arabic & French is a plus.
An advanced set of interpersonal skills
Ability to manage and guide reporting
Ability and persistence to work alone supporting multi-stakeholder large factories
Strong time management skills
Ability to multi-task prioritize and manage time effectively
Dedication and commitment to deliverables
Experience in software or technical support is preferred
Experience with Zoho Desk and Zoho SalesIQ is preferred.
Benefits
- Social insurance
- Medical insurance
- Transportation allowance
- Education allowance
Work Conditions
- Fridays & Saturdays are off.
- Flexible work environment with 8-hour workdays.
- Hybrid work-week.
1-2 years of work experience in client support or any related field Proficient in the English language, encompassing speaking, reading, and writing skills. Excellent command of written and spoken Arabic & French is a plus. An advanced set of interpersonal skills Ability to manage and guide reporting Ability and persistence to work alone supporting multi-stakeholder, large factories Strong time management skills Ability to multi-task, prioritize, and manage time effectively Dedication and commitment to deliverables Experience in software or technical support is preferred Experience with Zoho Desk and Zoho SalesIQ is preferred.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Garment IO is SaaS that helps garment factories boost their productivity by gathering live data from production lines and uncovering inefficiencies using Internet of Things (IoT) technology.
