Account Manager ( English Account)

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Position Summary

The Account Manager will be responsible for managing and nurturing relationships with dental professionals and clinics ensuring seamless service delivery and a positive customer experience. This role requires proactive communication case management and coordination with internal teams to meet client needs resolve issues and ensure customer satisfaction.

Key Responsibilities

Act as the primary point of contact for assigned dental accounts managing communications via phone email and other platforms.
Oversee the entire lifecycle of client cases from submission to delivery ensuring accuracy and timely completion.
Handle client inquiries complaints and special requests with professionalism and urgency.
Coordinate with internal teams (Sales Operations Technical Logistics) to resolve issues and meet service deadlines.
Follow up with clients on ongoing and completed cases to ensure satisfaction and identify upselling opportunities.
Maintain accurate and updated records in the CRM system including call notes case statuses and customer preferences.
Monitor and track case progress proactively updating clients on status changes or delays.
Support onboarding of new dental accounts including training on systems services and processes.
Conduct regular courtesy and relationship calls to ensure continuous engagement and loyalty.
Assist in managing escalations and providing solutions aligned with company policies and client expectations.

Requirements

JOB REQUIREMENTS:

- Fluent in English with excellent verbal and written communication skills

- 3 years proven customer service experience or related field

- Strong problem-solving and decision-making skills

- Ability to multitask prioritize and manage time effectively

- Proficient with MS Office internet browsing and typing

Benefits

Elevate Your Lifestyle with our 3Sixty Benefits
Experience a new level of convenience and financial freedom with 3Sixty. Our innovative solutions are designed to simplify your everyday life and help you achieve your goals.
Key benefits include:

Shop Smarter with Aman: Discover the best selection of electronics and home appliances from top brands at unbeatable prices. Enjoy flexible payment options including installments and hassle-free shopping experiences.

Join MoneyFellows: Connect with like-minded individuals and create your own Money Circle. Save money together and achieve your financial goals faster.
Unlock Premium Rewards with Our Premium Card: Enjoy the ease of installments and exclusive benefits with our premium card. Its the simplest way to make purchases and manage your finances.
Experience Financial Freedom with Halan: Our financial super app offers a comprehensive suite of services including money transfers gaming shopping and more. All in one place for your convenience.
We offer a comprehensive medical insurance plan with a coverage limit of 150K EGP annually.

Job DescriptionPosition SummaryThe Account Manager will be responsible for managing and nurturing relationships with dental professionals and clinics ensuring seamless service delivery and a positive customer experience. This role requires proactive communication case management and coordination wit...