Administrative Assistant

About MEDvidi

MEDvidi is a leading telemental health provider delivering comprehensive online mental health services through a network of licensed professionals. We specialize in treating ADHD anxiety depression stress OCD and insomnia offering accessible and cost-effective virtual care solutions. With a global workforce of 150 professionals were committed to revolutionizing mental healthcare delivery through innovative telehealth solutions.

Position Overview

The Support Assistant role is essential in supporting our healthcare providers by managing administrative and clinical support functions. This position facilitates seamless provider-patient communications manages electronic medical records (EMR) coordinates pharmacy services and ensures efficient telehealth operations. The role focuses on delivering exceptional support while maintaining high standards of patient care and provider satisfaction.

Provider Support Management

• Serve as dedicated support for assigned healthcare providers
• Monitor and respond to provider queries through communication system
• Ensure priority handling of provider concerns and requests
• Maintain regular communication with clinical leadership regarding provider needs
• Support providers in maintaining efficient clinical workflows

Patient Care Coordination

• Handle incoming patient communications via phone email and chat
• Coordinate follow-up appointments and medication management
• Process and document patient inquiries using standardized templates
• Facilitate verification process
• Manage patient documentation in electronic medical records

Pharmacy Operations

• Coordinate pharmacy changes and prescription management
• Document medication-related concerns in patient medical records
• Assist with electronic prescription processing
• Liaise between providers patients and pharmacies
• Ensure accurate prescription information update

Clinical Administration

• Maintain accurate documentation in CRM systems
• Process intake verifications and manage appointment scheduling
• Handle Electronic Rx creation and management
• Coordinate with refund department for billing issues
• Execute daily priority tasks within established timeframes

Requirements:

Required

• Bachelors degree in healthcare administration or related field
• Experience in healthcare or customer service environment minimum 2 years experience
• Strong understanding of medical terminology and healthcare processes
• Excellent documentation and record-keeping abilities
• Proficiency in healthcare management systems and CRM platforms

Preferred

• Experience in mental health or telehealth settings
• Knowledge of pharmacy operations and prescription management
• Healthcare administration certifications
• Multi-lingual capabilities

Personal Attributes

• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Problem-solving and analytical capabilities
• Ability to work effectively under pressure
• Customer service orientation
• Professional demeanor and reliability
• Adaptability to changing priorities

Technical Competencies

• Healthcare management platforms
• Communication tools (phone email chat systems Intercom Slack)
• Prescription management software
• Documentation and reporting tools
• Google Workspace
• Amazon WorkSpaces
• Reliable high-speed internet connection (minimum 20 Mbps download/upload)
• Backup internet connection
• Quiet dedicated home office space with appropriate equipment