Business Analyst – Customer Returns

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara California that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories graphics processors motherboard chip sets and a variety of components used in consumer electronics goods.

Job Title: Business Analyst Customer Returns

Work Location: Austin TX 78728

Duration: 12 Months

Work Type: Temporary Assignment

Job Type: Hybrid

Job Description:

We are looking for a highly analytical and collaborative Business Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment.
This role will be responsible for documenting RMA related processes systems and tools as well support user acceptance testing of system enhancements.

Key Responsibilities

Execute configuration testing and deployment of SAP Salesforce and other internal system updates related to RMA
Validate that delivered solutions meet business requirements and are ready for production deployment
Analyze existing RMA workflows systems and tools to understand end-to-end processes
Develop and maintain detailed documentation including process maps standard operating procedures (SOPs) work instructions user guides and reference materials
Maintain a structured documentation library (e.g. Confluence SharePoint or similar) with appropriate version control
Prepare update and format documentation to meet internal and external ISO audit requirements
Track the impact of implemented process changes and refine documentation as needed
Develop training materials to support adoption of RMA processes tools and documentation
Act as a subject matter expert (SME) on RMA procedures and related documentation providing ongoing support and clarification
Participate in cross-functional projects impacting RMA processes ensuring documentation and training are part of project deliverables

Required Skills & Qualifications

Demonstrated experience planning and executing User Acceptance Testing (UAT)
Bachelors degree in business Operations Management Information Systems Technical Writing or a related field; or equivalent work experience
3 years of experience in business process analysis or operations support preferably in the semiconductor or electronics industry
Experience with Supply Chain preferably RMA reverse logistics and warranty management
Strong working knowledge of SAP and Salesforce
Strong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear concise documentation
Demonstrated experience creating and maintaining procedural and process documentation including SOPs work instructions and user guides
Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara California that develops computer proces...