Support Engineer
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Job Location:
Yearly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Support Engineer
Exp: 3 Years
Type: Contract for 6 Months Extendable
Location -Noida/ Bangalore
Night shift rotational
Organisation Name:NEC Corporationof India Ltd.
Reporting Relationship:Project Manager
Role Summary:We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.
Job Responsibilities:
- Knowledge of Service Now.
- Familiar with running SSH commands on network devices.
- Experience using Citrix Desktops.
- Experience using Remote Desktop to configure hardware and software on Windows computers.
- Knowledge of DHCP and DNS.
- Experience working on incidents passed to them from lower-tier support groups.
- Experience in troubleshooting complex hardware and software components.
- Knowledge of configuring network-based printers
Bonus Points:
- Knowledge of Point-of-Sale peripherals.
- Experience working in the retail domain.
- Experience writing knowledge base articles.
Minimum requirements:
- L2 level of troubleshooting
- Qualification: - BCA/MCA/B Tech/BE or equivalent
- Provide case status updates to Customer and Retail Solutions personnel.
- Ensure customer satisfaction by advising customers on preventative measures appropriate solutions and configurations which may impact product performance. Minimum 3 years experience
Required Experience:
Manager
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
At ALIQAN Technologies we provide multiple IT related services to our customers, giving them pure satisfaction and fulfilling all their needs just at one location. We provide them with all kind of related services here, thus saving them from the hardship of moving all over the town. B ... View more
