Workforce Administration Assistant (12-month contract)

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

This role is located in one of our Convatec Business Services centers in Kuala Lumpur / Lisbon/ Bogota and has been established to provide Workforce Administration and Payroll Services to the Convatec enterprise through a global team of delivery experts.

Through our ticket management system employees HR and Finance can raise queries or requests to the Service Delivery Team. It is the primary objective of Workforce Administration to promptly assess and resolve inquiries and requests. Resolving Employee Life Cycle Time & Pay and HR-related inquiries necessitates the identification of the appropriate routing of queries and requests all while ensuring compliance through collaboration with the Workforce Administration and Payroll Support team.

You will have the opportunity to contribute to the development enhancement and support of our HR Operating Model acting as Tier 1. You will be part of the Service Delivery and will collaborate closely with the Service Delivery Team & Leads (WFA Rewards & Benefits Payroll L&D Talent Acquisition) HRIS @ PSX Team HR population (PMO People Partners & HRBP) IT provisioning and access team Finance T&E team Managers and Employees.

This is for a 12-month contract.

Responsibilities:

Gatekeeper for the distribution ofMyServicestickets andassistwith employee data entry and maintenance in HR systems (e.g.Workday).

Acting as theinitialpoint of contact forassistingcolleagues in addressing issues about workforce administration time and pay and responding to day-to-day HR-related inquiries and referring them to specialists in each team asneeded.

Support workforce administration activities such as hiring onboarding offboarding job changes (promotions personal data changes etc.) time management and payroll processes such as pay queries time input and approval time off and absencerequests.

Support HR colleagues in the drive for continuous improvement for the Workforce Administration and Payroll processesidentifyingopportunities for improvement and supporting the implementation of solutions asneeded.

Participate in and support HR-related projects systems and technologies. Present findings recommendations and project updates to keystakeholders.

Adhere to the quality framework criteria for quality process and SLA guaranteeing that all work is delivered with attention todetail.

Escalate complex issues to senior team members or the TeamLeader.

Ensure compliance with company policies and data protectionregulations.

Ensure data quality - keeping Work Instructions updated in liaison with Workforce AdministrationAnalysts.

Respond to Payroll HR-related queries by providingtimelyand effective resolutions viaServiceNow.

Respond to Payroll HR-relatedqueries byprovidingtimelyand effective resolutions via ServiceNow. Escalate the complexissueto Payroll Support Tier 2.

Qualifications and skills:

Experience in an international or shared services environment in a customer-facing role preferably in HR with experience in supporting payroll and time management is a particular advantage (1 yearminimum experience);

University degree (preferably in HR);

Fluency in both English and Portuguese languages;

Anyadditionallanguage skill is an advantage (Europe AsiaLatam);

Good communicationand interpersonalskills;

Strong organizational skills and attention todetail;

Ability to handle confidential information withdiscretion;

Flexibility and capability to work in a fast-pacedenvironment;

Previousexperience using HR systems and customer service tools (Workday Service Now SAP MS 365 MS Teams) is preferred.

At Convatec were pioneering trusted medical solutions to improve the lives we touch. If youre ready to make a real impact apply today and help us bring our Forever Caring promise to life.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!

About ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. ...