Senior Legacy & In Memory Manager

Senior Legacy & In Memory Manager

Salary:
Location: Remote with regular travel to Downton and London
Hours: Full time 35 hours per week
Contract: Permanent

We have an exciting opportunity for a Senior Legacy & In Memory Manager to join our Commercial Directorate at Help for Heroes. This pivotal role will shape and maximise one of our most important income streams ensuring we can continue delivering life-changing support for the Armed Forces community.

Legacy and In Memory income contributes over half of all fundraised income making this a strategically significant role with the opportunity to drive meaningful and lasting impact. If you are an experienced collaborative and strategic leader with expertise in legacy fundraising legacy administration and/or in memory giving this could be your perfect next step.

About the Role

Reporting to the Head of Mass Fundraising you will lead the development delivery and continuous improvement of our Gifts in Wills and In Memory programmes. Youll shape strategies that drive sustainable income growth ensure operational excellence and deliver exceptional stewardship for supporters families and executors.

You will oversee all aspects of legacy marketing legacy administration and in-memory giving ensuring compliance accuracy and sensitivity in this specialist area. You will also provide clear reporting and forecasting to track performance and identify future income opportunities. Working collaboratively across the charity youll embed best practice enhance supporter journeys and maximise long-term income opportunities.

As a senior leader you will guide and develop a skilled team of five championing a culture of collaboration learning and data-led decision-making.

About You

Youll be a strategic compassionate and resourceful leader with a strong background in legacy fundraising legacy administration and/orin memory giving. Youll bring both technical expertise and emotional intelligence able to oversee sensitive stewardship activity manage complex matters confidently and influence stakeholders at all levels.

Were looking for someone with:

• Significant experience in legacy fundraising legacy administration and/or in memory giving
• Strong understanding of legacy marketing supporter journeys and charity-side legacy processes
• Demonstrable team management or leadership experience
• Experience overseeing sensitive high-quality stewardship to supporters and families
• Excellent communication and relationship-building skills
• Strong analytical and data-led decision-making capability
• Confidence in managing budgets forecasting income and reporting on performance
• A values-driven empathetic approach and commitment to delivering excellence

Due to the specialist nature of this role we can only consider applicants with relevant experience in legacy fundraising legacy administration or in memory giving as well as demonstrable leadership or team management experience.

About the Team

Our Mass Fundraising team sits within the Commercial Directorate and is responsible for building strong trusted relationships with supporters across the UK. Legacy & In Memory giving is a cornerstone of this work enabling us to deliver our LiveWell Strategy and ensure every member of the Armed Forces Community can live well after service.

Youll join a passionate expert and purpose-driven team who champion innovation empathy and excellence in everything they do.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality diversity and inclusion.
• 29 days annual leave plus 8 bank holidays regardless of service plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one including discounts on dental opticians massages and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution plus life insurance up to 4 salary as an active member.
• Discounts on our branded clothing including a free Help for Heroes hoody when you complete your induction.

Closing date: 9th January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

Help for Heroes believes those who serve our country deserve support when theyre wounded. Every day men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them and their families to recover and get on with their lives. It has already supported more than 26500 people and wont stop until every wounded veteran gets the support they deserve.