Cloud Support Engineer I
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Job Location:
Tysons Corner, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our Strategy Community and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others.
Responsibilities
- Provide support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies.
- Develop strong relationships with Strategy customers and partners through daily high quality interactions during customer project development and production system maintenance.
- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategys product suite through analytical talent and strong troubleshooting abilities.
- Collaborate and communicate effectively with peers internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams.
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums.
- Enhance personal and professional growth by participating in Internal Development Programs.
- Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Incident response including troubleshooting of the infrastructure related issues and collaboration with Engineering team on troubleshooting of platform related issues.
Qualifications
- Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science)
- Exposure to Kubernetes Python REST API Java SQL HTML or XML/XSL technologies
- Windows/Linux system administration knowledge
- Functional knowledge of cloud technologies and service providers like Azure AWS and GCP
- Experience with Strategys Business Intelligence product suite Cloud platform and its underlying technologies
- Strong analytical and troubleshooting skills
- Strong Time management skills to prioritize workload multi-task meet deadlines and manage competing priorities under pressure
- Excellent oral and written English communication skills
- Preferred: Cloud Certifications (Linux Foundations Kubernetes AWS Azure Google Cloud)
Additional Information :
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race creed color religion national origin gender sex sexual orientation gender identity disability veteran status age genetic information or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at .
Visit Strategys Careers page for additional information.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
We provide powerful software solutions and expert services that empower every individual with actionable intelligence, helping enterprises unleash the full potential of their people and investments. Our analytics and mobility platform delivers high-performance business applications th ... View more
