Remote Help Desk Support

Traverse City, MI - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Provide remote technical support to end-users by troubleshooting software hardware and network issues. Respond to service requests via phone email or chat and ensure prompt resolution or proper escalation.

Responsibilities:

Respond to and resolve technical issues in a timely manner

Provide step-by-step guidance to users remotely

Log track and update support tickets in the help desk system

Escalate unresolved issues to higher-level IT staff

Maintain documentation of support procedures

Ensure customer satisfaction with each interaction

Requirements:

Proven experience in IT support or help desk role

Familiarity with Windows macOS and common software applications

Knowledge of remote support tools and ticketing systems

Strong problem-solving and communication skills

Ability to work independently and manage time effectively

Job Description: Provide remote technical support to end-users by troubleshooting software hardware and network issues. Respond to service requests via phone email or chat and ensure prompt resolution or proper escalation. Responsibilities: Respond to and resolve technical issues in a timely manner ...