Disputes Analyst

Position Overview

We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge including CABS intercarrier billing access charges and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs contracts and dispute workflows with the ability to manage complex high-impact cases while meeting deadlines and service-level expectations.

Key Responsibilities

• Investigate telecom-related customer vendor or carrier disputes by reviewing billing records tariffs contracts switch data and supporting documentation.
• Analyze CABS invoices access charges usage records LD/IXC billing and intercarrier settlement details to determine dispute validity and financial impact.
• Review interpret and apply FCC tariffs PUC tariffs and contractual agreements to validate charges and support dispute positions.
• Collaborate with cross-functional teams (billing operations network finance carrier relations vendor management) to resolve discrepancies.
• Prepare detailed case summaries financial analyses and recommendations for dispute outcomes.
• Process approved adjustments credits or escalations based on telecom billing standards and policy requirements.
• Maintain accurate documentation and ensure compliance with audit regulatory and contractual obligations.
• Identify recurring dispute trends; present findings and partner with leadership on process improvements.
• Manage dispute queues while meeting turnaround times (TAT) SLA requirements and quality targets.
• Support system enhancements workflow updates and training for telecom dispute processes.

Qualifications :

• Bachelors degree in Business Accounting Finance Telecommunications or related field (preferred but not required with equivalent telecom experience).
• Telecom dispute knowledge is a must including access billing intercarrier compensation and billing variance investigation.
• Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices access charges and usage discrepancies.
• Must have experience with Telecom FCC tariffs PUC tariffs and contractual agreements with the ability to interpret rate structures rules and billing requirements.
• 2 years of experience in dispute resolution telecom billing analysis revenue assurance or intercarrier operations.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP pivot tables) and data analysis/reporting tools.
• Ability to read and interpret carrier contracts rate decks service agreements and regulatory filings.
• Strong written and verbal communication skills.
• Experience with telecom billing or mediation systems preferred (e.g. TEOCO Ericsson Oracle SAP or other industry platforms).
• Ability to manage multiple priorities in a fast-paced high-volume environment.

Competency

• Telecom billing and dispute expertise
• Tariff and contract interpretation
• Critical thinking and quantitative analysis
• Strong documentation and communication
• Attention to detail and accuracy
• Cross-functional collaboration
• Accountability and ownership

Work Environment & Schedule

• Full-time role with standard business hours.
• Full Remote
• Occasional overtime during peak billing or dispute cycles

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time