Zendesk Admin

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary please apply...

Job Details

Kantar is the worlds leading AI-native marketing data and analytics business and an indispensable brand partner to the worlds top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

The Opportunity

• The Zendesk Administrator supports global panels (communities of consumers) by maintaining and enhancing customer care tools.

• The role is part of the Retention Support and Rewards team which handles inquiries from panel members worldwide.

• The position is full-time and permanent.

Key Responsibilities

• Conduct comprehensive reviews of current system setups to ensure usability effectiveness and efficiency.

• Continuously assess and improve tools and processes implementing enhancements as needed.

• Collaborate with both internal and external teams to reduce inquiries and complaints improving the overall panel member experience.

• Serve as the internal expert for Zendesk including documentation maintenance implementation and optimisation of all settings automations triggers etc..

• Create and maintain dashboards and reporting using Zendesk Explore analytics Microsoft PowerBI and other internal tools.

Key Qualifications for the Role

• Technical Proficiency: Demonstrates a strong interest and expertise in software computers and technical environments. Comfortable navigating and adapting to new technologies.

• Planning and Prioritization: Excels at organizing tasks setting priorities and managing time effectively to meet deadlines and achieve objectives.

• Logical Problem-Solving: Possesses strong analytical skills enabling quick identification of issues and the ability to develop effective solutions efficiently.

• Interpersonal Skills: Communicates clearly and builds positive relationships across all professional levels fostering collaboration and teamwork.

• Independent Work & Decision-Making: Capable of working autonomously making sound decisions and maintaining strong communication throughout projects.

• Zendesk Experience: Holds prior working knowledge of Zendesk essential for supporting client and customer service operations within the platform.

• Client & Customer Service Attitude: Maintains a strong service orientation consistently striving to meet client and customer needs with professionalism and empathy.

• Calm Under Pressure: Remains composed and effective in high-pressure situations ensuring steady performance and positive outcomes.

At Kantar we go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish. We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is committed to inclusion and diversity; therefore we welcome applications from all sections of society and do not discriminate on the basis of age race religion gender pregnancy sexual orientation gender identity disability marital status or any other legally protected characteristics.

PRIVACY DISCLOSURE: By applying to this opportunity you consent to the personal data you provide to us being processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS for as long as is necessary for recruitment purposes.

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Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.