Reservations & Royal Services Agent
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Job Summary
The Reservations & Royal Services Agent is responsible for delivering exceptional personalized service to guests before during and after their stay. This role combines reservations handling with luxury concierge-style support ensuring a seamless and memorable guest experience that reflects the standards of Raffles & Fairmont Doha.
Key Responsibilities
- Handle guest reservations accurately and professionally via phone email and online systems
- Maximize room revenue through effective upselling and cross-selling techniques
- Ensure all reservations are entered correctly into the PMS including special requests and preferences
- Maintain up-to-date knowledge of room types rates packages and promotions
- Coordinate with Front Office Sales and Revenue teams to ensure reservation accuracy
- Act as a single point of contact for VIP Royal and long-stay guests
- Deliver personalized and anticipatory service exceeding guest expectations
- Handle guest inquiries requests and complaints with professionalism and discretion
- Coordinate guest arrangements such as transportation dining reservations special occasions and amenities
- Maintain detailed guest profiles and preferences to enhance personalized service
- Ensure VIP arrivals in-house stays and departures are flawlessly managed
- Maintain accurate records reports and guest information
- Follow brand standards SOPs and luxury service etiquette at all times
- Ensure confidentiality and data protection of guest information
- Liaise closely with all hotel departments to ensure seamless service delivery
- Adhere to health safety and security policies
Qualifications :
- Diploma or degree in Hospitality Management or related field preferred
- Minimum 12 years of experience in reservations guest services in a luxury hotel and/or resort
- Excellent English communication skills; Fluency in other languages is an advantage
- Knowledge of Opera PMS or similar systems is an advantage
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
