Client Service Manager

Faro - Portugal

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied including but not limited to multinational chain hotels global brand or franchise group hotels.

This are key highlights of the role:

Ownership of key clients from a service level perspective.
Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation in customer site.
Direct involvement and initiation of Feature and Development requests and its delivery.
Responsibility for improving processes as they are delivered to clients liaising with the appropriate internal teams to act as the voice of the client internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
Identify and decrease risks prior to renewals support Sales Team to secure successful renewals or upgrades.

What you will do:

Work with existing DaylightPMS customers to achieve ongoing revenue opportunities. To be the first point of contact of customer inquiries.
To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
Lead new service and feature requests agenda through regular communication with pre-sales sales project regional and global product and operation management teams.
Manage a diverse range of complex or bespoke client requests and daily queries.
Work close with other functions within the organization to deliver information needed to
support you in driving awesome client experience. (Finance Legal Sales Operations Pre-sales and Product Management Teams)
Facilitate correct escalation procedures for all support and maintenance issues.
Other ad hoc duties and travel as required.

Qualifications :

Working knowledge of Hospitality PMS Microsoft Office suite and CRM tools is a must.
PMS Implementation Specialist background is a plus.
Proven problem-solving skills in a customer-facing role.
Experience working with and managing stakeholders and customers at all levels.
A high level of accuracy and attention to detail is required.
Excellent communication and interpersonal skills.
Flexibility and adaptability in a fast-paced environment.
Driven self-motivated enthusiastic and with a can do attitude.
Educated to bachelors degree level preferred but not essential.
English required and German is a plus.

Additional Information :

Challenging and creative technology environment.
Feedback and initiative are always welcomed.
Flexible working hours hybrid model of work opportunity to work (partially) remotely.
A modern workplace in one of our multinational offices of course as much coffee tea and fruit as you need to get into the flow.
Access to various location-based benefits.

Remote Work :

Employment Type :

Full-time

This are key highlights of the role:

Ownership of key clients from a service level perspective.
Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation in customer site.
Direct involvement and initiation of Feature and Development requests and its delivery.
Responsibility for improving processes as they are delivered to clients liaising with the appropriate internal teams to act as the voice of the client internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
Identify and decrease risks prior to renewals support Sales Team to secure successful renewals or upgrades.

What you will do:

Work with existing DaylightPMS customers to achieve ongoing revenue opportunities. To be the first point of contact of customer inquiries.
To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
Lead new service and feature requests agenda through regular communication with pre-sales sales project regional and global product and operation management teams.
Manage a diverse range of complex or bespoke client requests and daily queries.
Work close with other functions within the organization to deliver information needed to
support you in driving awesome client experience. (Finance Legal Sales Operations Pre-sales and Product Management Teams)
Facilitate correct escalation procedures for all support and maintenance issues.
Other ad hoc duties and travel as required.

Qualifications :

Working knowledge of Hospitality PMS Microsoft Office suite and CRM tools is a must.
PMS Implementation Specialist background is a plus.
Proven problem-solving skills in a customer-facing role.
Experience working with and managing stakeholders and customers at all levels.
A high level of accuracy and attention to detail is required.
Excellent communication and interpersonal skills.
Flexibility and adaptability in a fast-paced environment.
Driven self-motivated enthusiastic and with a can do attitude.
Educated to bachelors degree level preferred but not essential.
English required and German is a plus.

Additional Information :

Challenging and creative technology environment.
Feedback and initiative are always welcomed.
Flexible working hours hybrid model of work opportunity to work (partially) remotely.
A modern workplace in one of our multinational offices of course as much coffee tea and fruit as you need to get into the flow.
Access to various location-based benefits.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

Shiji Group

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click