Supervisor Operations
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
ROLE SUMMARY
Inspire and lead team leaders by example (role model) toward achieving self teams and organizations main goals; efficiency effectiveness and revenues through applying vigorous coaching practice and continuous improvement through process optimization. Ability to set and meet targets Ability to deliver work with a high degree of accuracy and be attentive to details and Ability to work with the team and motivate the team.
WHATS ON YOUR PLATE
Support Team Leaders in day-to-day operations to secure complete orders and achieve team members operations targets.
Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries transactions and complaints resolution.
Conduct daily weekly and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous follow-up.
Review and analyze team leaders performance trends consistently and frequently.
Communicate performance results and goals to Team Leaders.
Provide feedback and training recommendations.
Manage turnover to ensure enough agents are available to meet staffing
Manage review and analyze service-level performance.
Review productivity reports and take corrective action for any team deviation.
Support day-to-day work processes in the contact center.
Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.
Leading special projects within the call center to enhance and improve operations dynamics.
Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.
Attend daily weekly and monthly business review meetings
Attend monthly business review meetings with shared services to align business goals.
Review and analyze team performance reports and take corrective action.
Qualifications :
WHAT DID WE ORDER
3-5 years of full-time professional experience in the call center is a must.
2 years of experience as a supervisor/ team leader is a must.
Lean Six Sigma Yellow Belt certification is required.
The capability of using Microsoft Office products.
Advanced English (written and spoken)
Project management knowledge.
Time Management Skills.
Analytical and Problem-Solving Skills.
Communication Skills (Written and Verbal).
Strong leadership skills
Customer Service Skills Organizing Skills.
A Bachelors degree is a must.
Flexibility with rotational shifts.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Airside Operations
- Cathodic
- Marketing & Sales
- General Services
- Advocacy
- Infrastructure Development
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
