Bilingual Guest Service Agent ( Part-Time )
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Job Location:
Monthly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Front Desk Manager and Guest Services Manager responsibilities and essential job functions include but are not limited to the following:
- Provide outstanding service to our internal and external guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Château Laurier
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Available evenings weekends and holidays
- Available to work overnight shift when required
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Fluent in both official languages (English and French) is a requirement
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera Property Manager and Delphi Word and Excel is preferable
- Active listener self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
Additional Information :
Physical Aspects of Position (included but not limited to):
- Standing during entire shift
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
