Team Co-Ordinator

The Team Co-ordinator role is a supportive position created to assist with the day-to-day activities and performance of the Chubb Global Markets (CGM) operations team. This role is focused on helping the team stay organised meeting daily targets and contributing to a positive and collaborative working environment.

Reporting directly to the Head of Operations the Team Co-ordinator will focus on carrying out tasks and activities based on the strategy and goals set by the Head of Operations. The selected candidate will help break down these goals into manageable daily actions and support the team in completing them effectively.

This is a great opportunity for someone looking to take their first step into a role with some people-focused responsibilities. The position is designed to help you build confidence develop leadership skills and gain experience in supporting a team.

We understand this may be your first experience in a role like this and we are committed to providing training development and mentorship to help you succeed.

Key Responsibilities:

1. Ensure high quality and efficient processing of administration requests

• Work Allocation: support the Head of Operations in the effective allocation ensuring resources are optimised to meet organisational objectives.
• Monitoring and Reporting: track and monitor team performance against key metrics providing regular updates to the Head of Operations and identifying areas for improvement.
• Performance Management: support the management of the day-to-day team performance ensuring workloads are distributed effectively and service delivery is maintained within agreed Service Level Agreements (SLAs).
• Team Development: support the growth and development of team members by creating opportunities for skill enhancement and knowledge improvement.
• Collaboration and Communication: foster a culture of teamwork and open communication within the team ensuring alignment with organisational goals and promoting a positive working environment.
• Problem Solving: address operational challenges and escalate issues as necessary ensuring timely resolution and minimal disruption to service delivery.

1. Support a culture of continuous improvement

• Process Improvement: work in conjunction with the team to ensure efficient working practices are in place e.g. identifying process improvements providing feedback to reduce rework or errors and escalate any blockages to the Head of Operations where vital.
• Process Guides: support with review and writing of process guides to ensure accurate record of process steps

Skills & Experience:

Essential

• Proven experience in a team-based role ideally within operations customer service or a similar environment.
• Demonstrated ability to manage workloads effectively and ensure delivery within agreed Service Level Agreements (SLAs).
• Strong communication skills both written and verbal with the ability to engage and motivate team members promoting a positive team culture
• Problem-solving experience with the ability to address operational challenges and escalate issues appropriately.
• Excellent organisational and time management skills with the ability to prioritise tasks effectively in a fast-paced environment.
• Proven experience of building and maintaining good working relationships
• Process and results oriented
• Desire to deliver with high quality and strong attention to detail
• Good knowledge of Microsoft Excel

Desirable

• Experience in monitoring and reporting on performance metrics with the ability to identify trends and areas for improvement.
• Familiarity with process improvement initiatives and a proactive approach to enhancing efficiency.
• Previous experience in an underwriting support role is a plus
• Insurance background is preferred

What we offer in return!

Pension and annual bonus scheme 25 days annual leave plus ability to purchase 5 additional days Private Medical cover Employee Share Purchase Plan Life Assurance Subsidised gym membership Comprehensive Learning & development offerings Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia anxiety autism a mobility condition or hearing loss) and need us to make any reasonable adjustments changes or do anything differently during the recruitment process please let us know in your application or in any future discussions with our recruiters.