Program Director Digital Claims Platform

Program Director Digital Claims Platform

• Full time fixed term role (3-year executive contract)
• Geelong office location with flexible hybrid working
• Attractive executive remuneration package

Grow your career by supporting real progress

Right now were seeking a Program Director Digital Claims Platform who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. Thats truly rewarding work that will help us continue to deliver life-critical services where it matters.

Find out more about our shared purpose and what drives every one of us.

About the role

The Program Director Digital Clients Platform is a critical leadership role responsible for delivering one of TACs most significant transformation programs: the replacement of our 17-year-old core Claims platform. Leading a multi-year enterprise-wide digital transformation you will guide the transition to a modern claims environment including large-scale data and function migration process redesign and automation and the uplift of digital capability across TAC.

You will shape lead and govern a program that is central to the TACs future service model. You will build and lead a multi-vendor delivery team (80 at peak) ensure program outcomes are delivered safely on time and within budget and partner closely with senior leaders to embed new ways of working.

This is a rare opportunity to step into a critical program at a pivotal moment supporting tender completion shaping delivery structures and building the specialist team required to execute a transformation of this scale.

About the Team

You will join the Enterprise Transformation Senior Leadership team a high performing experienced and cohesive senior leadership team delivering the large-scale programs that shape the TAC of the future. The division works across the organisation to deliver transformation in a way that optimises client outcomes enhances employee experience and strengthens community trust.

You will report to the EGM Enterprise Transformation a progressive aspirational and outcomes-driven leader who provides clarity of direction and strong support while empowering you with the autonomy to lead your program. You will work closely with the EGM and General Managers across the Clients division closely to deliver the transformation.

You will start with a small established team of five and be empowered to build and shape your expanded delivery team as the program scales.

What were looking for

Claims Platform & Enterprise Transformation Expert

You bring deep experience delivering enterprise-scale claims or insurance transformation programs including platform replacement and large-scale data migration. You have led major complex delivery streams with multiple dependencies and bring a proven ability to navigate competing priorities with composure judgement and clarity. You understand claims operations policy and service models and can translate this into digital delivery success.

Commercial Vendor & Financial Leader

You have significant experience leading multi-vendor delivery environments including system integrators and specialist partners. With strong commercial and financial acumen you have managed large program budgets and ensured value performance and accountability across complex vendor ecosystems.

Strategic Influencer & Collaborative Partner

You are an exceptional communicator who builds trust and alignment across senior executives operational leaders and external stakeholders. You can influence decisions in complex environments resolve issues constructively and lead with transparency bringing clarity to ambiguity and uniting teams behind shared outcomes.

Inspiring People Leader

You are a strong grounded and authentic leader who brings people on the journey. You build high-performing purpose-driven teams and foster a culture that is collaborative supportive and focused on delivery. You model TACs values and lead through change with empathy accountability and optimism.

Take the next step in your career. Apply now.

Click apply to submit your Cover Letter and Resume. If successful youll progress to a phone or in person interview. All applicants will be advised of the outcome of their application.

For more information read the attached Position Description or contact Cameron Baum Program Director Best Client Outcomes onfor a confidential discussion. Applications for this role will be accepted up until 11:55pm on Friday 2^nd of January 2026.

If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.

A safe place to work

Were committed to the health safety and wellbeing of employees. This extends to inclusion diversity and accessibility in our employment practices and encourage Aboriginal and Torres Strait Islander people people with disability men women and gender diverse people culturally diverse and LGBTIQA people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.

Do you know someone who will be the perfect fit for our team Learn how to share the opportunity and refer a friend today!

A current TAC employee is eligible to apply for another position at TAC if:

1. The employee has been in their current position for at least 12 months; and
2. Has attained at least a competency 2 (for job groups 1-5); and
3. Is not currently on a Performance Improvement Plan (PIP)

Please note labour hire staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.