CS Agent - English Speaker
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Job Summary
English Customer Support (Voiceemail & Chat) Maadi Location
Experience: Minimum 6 months in customer support
Language Requirements: English B2 & above
Salary: 17740 EGP Per Month
Location: Maadi
Date of Joining: April 23 2025
Required Headcount 50
About IntouchCX
IntouchCX is a global leader in customer experience management digital engagement and AI and
automation solutions. We immerse ourselves in your world with curiosity creativity and innovation to
deliver exceptional results. For over 20 years we have scaled with soul to become a disruptive industry
leader by building trusted longterm relationships with our brand partners and empowering our people to
drive positive change.
About the Job
As a Customer Service Representative (English) you will be responsible for providing quickaccurate
and friendly service to customers via email or chat. You will work on multiple toolstasks and adhoc
requests as operationally required to meet the team performance metrics.
Working as a Customer Service Representative (English) We Offer:
Competitive salary
Amazing career growth opportunities
Work onsite at our brandnew office in Maadi Cairo
Working as a Customer Service Representative (English) You Will:
Provide quick accurate and friendly service to customers via email voice and chat
Meet and exceed customer service metrics such as customer satisfaction resolution time and quality
assurance
Take ownership and responsibility to get tasks and contacts completed on time and follow up with
customers as needed
Work on multiple tools tasks and ad hoc requests as operationally required to meet the team
performance metrics
Working as a Customer Service Representative (English) You Have:
Outstanding written and oral communication skills in English
Ability to navigate through computer programs and email with ease
Excellent interpersonal skills being capable of empathizing communicating and resolving conflicts in an
assertive way
Understanding scenarios making decisions and suggesting appropriate answers/solutions according to
available resources
Ability to understand and share the feelings of customers and provide them with a positive and
supportive experience
Adaptable flexible approachable and collaborative towards team goals and interests
High school diploma or equivalent required
Must have at least six months of customer service experience or equivalent.
Candidates with the proficiency of B2 level in English
Candidate must be flexible working from the office
Candidate must be flexible to work as per business requirement
Should be flexible to work in rotational shifts and week Offs.
Key Skills
- Anti Money Laundering
- Accounts Handling
- Account Development
- Account Management
- Customer Support
- Corporate Marketing
