Endpoint Support Technician

California Creative Solutions Inc.

Job Location:

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Project Scope:

SMUD is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.

Roles/Responsibilities:

Deliverables include but are not limited to:

Work on-site at SMUD office locations
Occasionally drive personal vehicle between SMUD office locations
Provide Technology Support for Windows 11 Lifecycle
Perform computer user data and software inventory services
Perform lifecycle replacement computer services
Provide computer technical hardware & software assistance
Perform user hardware software inventory services
Perform conference room technical support services
Perform committee and board meeting technical support
Complete assigned tasks in Ticketing System
Windows 11 Lifecycle support including deployments user assistance hardware inventory support

The contractors(s) will be responsible for:

Maintaining client support during SMUD business hours.
Ensuring assigned tickets in SMUDs ticketing system are processed and completed.

Mandatory Skills:

Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
Must have provided technical support in the last 3 years.
Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience supporting desktops laptops tablets in an enterprise domain
Must have a minimum of 2 years of experience with Windows operating systems and user profile support
Must have a minimum of 2 years of imaging experience.
Must have experience installing maintaining diagnosing and preparing computer hardware printers plotters and related peripherals using Microsoft software in a networked environment.
Must have OS & Computer Hardware Lifecycle Replacement
Must have accessibility to a vehicle to fulfil travel requirements between SMUDs Headquarters and SMUDs East Campus location; both are in Sacramento 7.4 miles apart.

Desirable Skills:

CompTIA Technician
ServiceNow experience
Software Installs experience
Experience with diagnoses research and resolve computer software issues

Project Scope: SMUD is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties. Roles/Responsibilities: Deliverables include but are not limited to: Work on-site at SMUD...