Entry Level Customer Service Agent
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are excited to announce an opening for the Entry Level Customer Service Agent position at our dynamic company. As a vital part of our customer service team you will be the first point of contact for our valued customers ensuring they receive top-notch assistance through various communication channels such as phone email and live chat.
Responsibilities
- Manage customer inquiries via phone email and chat promptly and professionally.
- Provide accurate information about products and services to assist customers effectively.
- Resolve customer complaints by identifying issues researching solutions and following up as needed.
- Maintain customer records and update information in the database regularly.
- Escalate complex issues to the appropriate department when necessary to ensure swift resolution.
- Collaborate with team members to share knowledge and improve customer service procedures.
Qualifications :
- High school diploma or equivalent; college degree preferred but not required.
- Strong verbal and written communication skills with a friendly and positive attitude.
- Ability to handle challenging customer interactions with patience and professionalism.
- Basic computer skills and familiarity with customer service software is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment while maintaining quality standards.
Additional Information :
- Competitive salary
- Health dental and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
