Reservation Agent Group Coordinator
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City this role you will be responsible for managing individual and group reservations ensuring a smooth booking process and providing exceptional customer service to our guests.
- Handle incoming reservation requests via phone email and online booking platforms
- Coordinate group bookings including room blocks meeting spaces and special requests
- Provide detailed information about our accommodations amenities and local attractions
- Assist guests with modifying or canceling reservations
- Collaborate with other departments to ensure guest needs are met
- Process payments and manage billing for individual and group reservations
- Generate and distribute daily reservation reports
- Respond to guest inquiries and resolve booking-related issues promptly
- Upsell room upgrades and additional services when appropriate
- Stay updated on local events and promotions to inform guests
Qualifications :
- High school diploma or equivalent required; Bachelors degree in Hospitality Tourism or related field preferred
- Previous experience in the hospitality or travel industry is a plus
- Excellent verbal and written communication skills
- Strong customer service orientation with a friendly and empathetic demeanor
- Proficiency in reservation systems and booking software
- Exceptional attention to detail and organizational skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Problem-solving skills to address guest concerns and booking issues
- Basic math skills for handling payments and group rates
- Knowledge of local attractions and services in 6th of October City and surrounding areas
- Familiarity with travel and tourism industry trends
- Flexibility to work various shifts including weekends and holidays as needed
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Defense
- General Employment
- Marine Services
- Data Analysis
- Architecture
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
