IT Analyst

New York City, NY - USA

Yearly Salary: USD 80000 - 100000

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Our client an Am Law 50 firm is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users managing meeting and event technology maintaining hardware and software standards and contributing to firmwide IT projects and process improvements. The IT Analyst plays a key role in delivering exceptional customer service and advancing the firms overall operational effectiveness.

Key Responsibilities

Serve as a primary technical resource delivering timely high-quality support for software hardware and general IT issues
Promote and assist with adoption of new technologies across the firm
Facilitate and support meeting technology including video conferencing presentations client meetings and special events
Coordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and events
Respond to first-level support calls and emails; provide on-site support for local office users
Install and maintain computer software in alignment with firm standards and IT procedures
Escalate and resolve hardware and software issues by collaborating with IT teams
Ensure operational availability of office computers printers and related equipment
Maintain asset management systems and ensure accurate tracking of firm equipment
Use the firms call tracking system to create update escalate and close service tickets
Demonstrate full ownership of support requests acting as liaison between users and IT groups until resolution
Participate in IT initiatives deployments and projects; support training and user adoption of new tools
Support mobile device technologies and remote access tools (VPN Citrix) promoting best practices
Assist in communicating planned maintenance and unplanned outages; coordinate with Network Operations Telecom and other IT teams
Uphold data security policies and information security guidelines
Work beyond standard hours when needed; occasional travel required
Maintain a strong work ethic punctuality reliability and self-motivation

Required Proficiencies

Advanced proficiency with Microsoft Operating Systems Microsoft Office Suite MS Teams and ServiceNow
Expertise in remote access technologies (Citrix VPN) and mobile platforms (iOS iPadOS)
Strong knowledge of networking technologies cabling communication devices and intranet/extranet systems
Advanced proficiency with Document Management Systems (e.g. iManage/Work 10)
Strong understanding of customer service best practices
Proficiency in data security tools applications and standards
Strong project management skills

Qualifications

Associate or Bachelors degree preferred or equivalent work experience
3 years of experience providing direct customer support in software hardware and networking
3 years of LAN WAN and network system support
3 years of experience installing configuring and maintaining PC operating systems and devices
Prior professional services or law firm experience

Skills and Certifications note: bold skills and certification are required
Advanced proficiency - Microsoft Operating Systems Microsoft Office Suite MS Teams & ServiceNow
Expertise in remote access technologies (Citrix VPN) and mobile platforms (iOS iPadOS)
Strong knowledge of networking technologies cabling comm. devices & intranet/extranet systems
Advanced proficiency with Document Management Systems (e.g. iManage/Work 10)
Proficiency in data security tools applications and standards
3 years of experience providing direct customer support in software hardware and networking
3 years of LAN WAN and network system support
3 years of experience installing configuring and maintaining PC operating systems and devices
Prior professional services or law firm experience required

Salary Description

$80000-$100000/year

Required Experience:

Full-timeDescriptionOur client an Am Law 50 firm is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users managing meeting and event technology maintaining hardwar...

Full-time

Description

Key Responsibilities

Serve as a primary technical resource delivering timely high-quality support for software hardware and general IT issues
Promote and assist with adoption of new technologies across the firm
Facilitate and support meeting technology including video conferencing presentations client meetings and special events
Coordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and events
Respond to first-level support calls and emails; provide on-site support for local office users
Install and maintain computer software in alignment with firm standards and IT procedures
Escalate and resolve hardware and software issues by collaborating with IT teams
Ensure operational availability of office computers printers and related equipment
Maintain asset management systems and ensure accurate tracking of firm equipment
Use the firms call tracking system to create update escalate and close service tickets
Demonstrate full ownership of support requests acting as liaison between users and IT groups until resolution
Participate in IT initiatives deployments and projects; support training and user adoption of new tools
Support mobile device technologies and remote access tools (VPN Citrix) promoting best practices
Assist in communicating planned maintenance and unplanned outages; coordinate with Network Operations Telecom and other IT teams
Uphold data security policies and information security guidelines
Work beyond standard hours when needed; occasional travel required
Maintain a strong work ethic punctuality reliability and self-motivation

Required Proficiencies

Advanced proficiency with Microsoft Operating Systems Microsoft Office Suite MS Teams and ServiceNow
Expertise in remote access technologies (Citrix VPN) and mobile platforms (iOS iPadOS)
Strong knowledge of networking technologies cabling communication devices and intranet/extranet systems
Advanced proficiency with Document Management Systems (e.g. iManage/Work 10)
Strong understanding of customer service best practices
Proficiency in data security tools applications and standards
Strong project management skills

Qualifications

Associate or Bachelors degree preferred or equivalent work experience
3 years of experience providing direct customer support in software hardware and networking
3 years of LAN WAN and network system support
3 years of experience installing configuring and maintaining PC operating systems and devices
Prior professional services or law firm experience