IT / OT Support Specialist Industrial Environment

Position Overview

We are looking for an IT / OT Support Specialist to join an on-site IT organization supporting a complex and critical industrial environment. The role sits at the intersection of traditional IT systems and Operational Technology (OT) working closely with global IT teams security and manufacturing stakeholders.

Key Responsibilities

• Provide Level 2 and Level 3 support for end users (incidents and service requests via phone email walk-up and self-service portal)
• Provision maintain and support end-user hardware software and peripherals
• Support and maintain network printers conference room equipment and other site devices
• Administer and support Windows 10 and Windows Server environments ()
• Support network operations including routers switches and general TCP/IP connectivity
• Coordinate with global IT Service Desk Endpoint Engineering Infrastructure and Security teams
• Escalate incidents according to established incident response procedures
• Participate in IT/OT projects and lifecycle management initiatives
• Support patching updates antivirus backup and recovery activities
• Assist with monitoring asset management and change management
• Support industrial control system (ICS) network environments and OT security initiatives
• Coordinate IT/OT support for industrial capital projects from design through commissioning

Required Qualifications

• A certification or equivalent practical experience
• CCNA (Cisco Certified Network Associate)
• Minimum 5 years of IT experience including exposure to manufacturing or industrial environments
• Strong knowledge of:
  • Windows 10 and Windows Server ()
  • Networking fundamentals (TCP/IP routing switching)
• Experience with Mobile Device Management solutions
• Hands-on experience with enterprise printers and peripherals
• Ability to operate in a structured regulated and safety-critical environment

Preferred Qualifications

• CCNP Fortinet NSE or equivalent security certifications
• Experience with Fortinet and/or Palo Alto firewalls
• Virtualization technologies (VMware Hyper-V)
• Tools such as SolarWinds and WSUS
• Knowledge of industrial systems (ICS / DCS: Siemens Emerson Honeywell)
• Previous experience in chemical pharmaceutical or continuous manufacturing environments

Profile

• Hands-on autonomous and service-oriented mindset
• Strong communication skills and ability to work with global IT organizations
• High attention to security documentation and operational excellence
• Comfortable working in mission-critical industrial environments

Job Details

Location: Switzerland (industrial site)

Contract: Permanent position or long-term contract

Workload: Full-time

Languages: Professional English required (German or French is a plus)

Legal Requirements

• Position based in Switzerland
• Valid Swiss work permit required (CH / B / C / G or EU with eligibility)