Sr Customer Service Agent I

Ecolab is seeking a Senior Customer Service Agent I to join our team in (City State if applicable). As a Senior Customer Service Agent I youll support specialized and distributor accounts using your experience and judgment to resolve more complex customer issues. Youll be a trusted partner to our customers and field associates handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolabs commitment to service excellence.

How Youll Make an Impact:

• Respond to 100120 inbound calls daily from customers and field/sales associates

• Provide support to specialized and distributor accounts with a focus on accuracy and professionalism

• Use sound judgment to resolve customer issues within established policies

• Maintain and update customer data in Order Entry and Order Processing systems

• Escalate complex quality service or application questions to appropriate internal teams

• Support new hire coaching and knowledge sharing across the team

• Determine urgency of messages and prioritize accordingly

• Collaborate with cross-functional teams to ensure customer satisfaction

Whats Unique About This Role:

• Youll work with more complex customer accounts and inquiries

• Youll have greater autonomy in decision-making within established guidelines

• Youll play a key role in onboarding and mentoring new team members

• Youll gain exposure to specialized systems and customer segments

Minimum Qualifications:

• High school diploma or equivalent

• One year of customer service experience

• Experience using Microsoft Office Suite software (Excel Word Access and Outlook

• No immigration sponsorship available for this position

Preferred Qualifications:

• Bachelors degree completed or in process

• Experience using customer service software

• Experience accurately typing a minimum of 25 words per minimum

• Experience interacting professionally with others and working independently in a fast-paced environment

• Experience utilizing a multi-line telephone system

• Strong problem solving and interpersonal skills

• Excellent verbal and written communication skills

• Highly dependable team player

• Experience prioritizing workload and completing responsibilities on time

• Fluent in

• SAP experience

Whats in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical dental vision matching 401K company-paid pension stock purchase plan paid parental leave select discounted childcare resources and more!

• The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best

About Ecolab:

At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.