DOTS Service Manager, CST II
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Job Summary
DEADLINE FOR APPLICATIONS
5 January 2026-23:59-GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
BACKGROUND AND PURPOSEOF THE ASSIGNMENT:
The United Nations World FoodProgramme(WFP) is the worlds largest humanitarian agency fighting hunger worldwide. The Technology Division (TEC) of the World FoodProgramme(WFP) is leading the enterprise-wide deployment ofadata and analyticsplatformcalledDOTS which is powered bythe Palantir Foundrysolution.DOTS is at the center ofTECs data ecosystemintegrating data from multiple data sources transforming data tocreate adynamicontologyandprovidingbusiness insights to support decision-making.
TheDOTS Product Manageris accountable and responsible fortheday-to-day operations of the DOTS Platform ensuring Engineering Services Platform Governance Services andData Services teams areproactively delivering valueandproviding access to trusted dataand informationforend-usersacross WFP.The incumbent is also expected tocultivate key stakeholder relationships tocommunicatethe key outcomesand performance benefitsthatcan befacilitatedby a modern data platform. Finallythe DOTS Product Manager must build relationships within TEC tocreate the handshakes necessary for delivering as one TEC team.
The DOTS Service Manager applies dataexpertise product and budget management agile methods team coaching and stakeholder management and is adept at both technical discussions with engineers and delivering DOTS presentationsto business stakeholders.Reporting to the Chief DataOfficerin the TEC Divisionthis role willhelp build andmaintaina team culture whichrelishes curiosity learning trustand adevotion to provision of quality services.
ACCOUNTABILITIES/RESPONSIBILITIES:
Lead the development ofthe DOTSserviceroadmap and ensure alignment of activities and deliverables towardsoperationalgoals.
Establish relationships with key business stakeholders to ensure DOTSproductroadmap and activities supports business needs.
Enablepartnershipcollaborationwith thePalantir focal pointtodevelop a plan for activities with the Palantir Engineering team which will strengthen theDOTS platformroadmapand provide technical advisory support forprojects.
Ensure cost efficiency and ROI calculations are provided for each project whichutilizesthe DOTS platformand provideannualdata on overall cost efficiencies achieved by the DOTSproduct.
Create seamless alignmentwithotherTECX teams to ensureadoptionof data architecture dataanalysisand data engineering best practices.
Collaborate withtheRegional TEC teamsto ensure field needs are also supported by the DOTS platformand project activities
Manage the review and prioritization ofprojects that requireuse ofthe DOTS platform
Establishannualworkplans for the DOTS team including specific breakouts for DOTS Platform GovernanceTechnical TeamMaintenanceTeamand Training.Conduct regular reviewstoensure achievement ofgoals.
Provide subject matterexpertiseand advice to data teams across WFP on data modelling data integration and advanced data analytics.
Understand the data domainsmetadata definitions outputs of data mapping activities to ensurebetter data quality andalignment of data lifecycles
DELIVERABLESAT THE END OF THE CONTRACT:
Create and implementa DOTSServiceRoadmap with key initiatives.For each key initiative create a project plan for delivery andallocateteam membersand track progress.
Establish a Service Catalogue and End-user support for the DOTS product.
Lead the development of the team annual workplan and empowerDOTSteam members toachieveworkplan goalsthrough coaching and mentoring.
Adoptand implementstandard data engineering data modelling data securityand data science practices and processes.
Improve product quality byaligning with data architecture andimplementation of platform improvements aimed at end-users
Establishportfolio andproject managementmethodologyto ensure projectscope timelinesbudgetand prioritizationare realized.
Ensure implementation teams are fullyutilizingSCRUMmethodologyandAzure DevOps to track and deliver Minimum Viable Productsfor projects.
Define and analyse metrics that inform the success ofthe DOTSproduct.Identifyand track key performance metrics.
Manage the Maintenance Team(LTA vendors)and ensuretickets are closedin a timely manner.
Build DOTS community throughtraining communicationand advocacy events.
QUALIFICATIONS & EXPERIENCEREQUIRED:
Education:
University degree indata scienceor computer science/engineering ordata analytics/management.
Experience:
5 years ofhands-ondatamodelling oranalyticsexperience.
In combination with:
2 years ofproduct managementexperience(analytical products or software products).
1year direct experienceworking ona project withdata science AI/ML deliverables.
1 year experience working on projects delivering data visualizations(Tableau MS BILooker etc.)
HighlyDesirable: Experienceworking withPalantirFoundry.
Desirable: Experience working in WFP RB or COofficesand understanding of WFP data domains.
Knowledge& Skills:
Proficiencyin SQL languages such as Python andPySparkand or Scala
Proven experience working oncloudanalytics platforms (e.g.Foundry DatabricksSnowflakeAzure AWS Googleetc.)
Knowledge of data governance principles and data lifecycle management.
Establishedknowledge:product development requirements and risk analysisuser story writing pricing planning financialplanningand strategy.
Experience working with data analysis or otherwise proven record of high technical aptitude and ability to work in highly technical and analytical environments.
Rich experience and proven skills in working towards a common goal in a teamconsisting ofdiverse experiencesand cultural backgrounds with heavy emphasis towards business and non-technical team members and stakeholders outside the team.
Highproblem-solvingskillsand willingness to develop any technical skills needed if any.
Proven ability toanalysebusiness processes uncoveringshapingand documenting business needs and requirements that are aligned with business strategies.
Proven communication skills.
Languages:
Fluency (level C) in English language. Intermediateknowledge (level B) of a second official UN language: Arabic Chinese FrenchRussian Spanish and/or WFPs working language Portuguese.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.
If you experience challenges while submitting your online application please contact us at for technical support only.
Please note that applications sent to this email address cannot be considered.
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest an ... View more
