Director IT Operations

Who We Are:

Vori Health is an award-winning nationwide virtual-first musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician a health coach navigator and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

What Youll Do:

Vori Health is seeking a highly skilled Director of IT Operations to lead and scale our technology operations in support of our mission to provide integrated whole-person musculoskeletal (MSK) care. This role oversees the performance reliability and security of our cloud environments end-user computing IT service desk and device lifecycle management. The Director will also play a key role in supporting the CISO with security certifications (including HIPAA and HITRUST) ongoing security initiatives and internal and external compliance audits.

This is a hands-on leadership role ideal for an operationally-driven detail-oriented IT leader who thrives in a fast-paced digital-first healthcare environment.

Essential Functions:

IT Operations Leadership

• Lead day-to-day IT operations across cloud infrastructure IT service desk and end-user technology.

• Establish operational processes service-level expectations and performance metrics to ensure reliable responsive support.

• Develop and maintain documentation runbooks and IT policies to support operational consistency and scalability.

• Oversee IT asset management including procurement inventory tracking and lifecycle planning.
  

Cloud Infrastructure & Systems Management

• Manage Vori Healths cloud-based environments ( AWS Azure) in partnership with engineering and security teams.

• Ensure cloud performance reliability availability and cost optimization.

• Oversee configuration management access controls and cloud resource provisioning.

• Support disaster recovery/business continuity planning and periodic testing.
  

IT Service Desk & End-User Support

• Lead the IT service desk team to deliver world-class support for internal employees and clinicians.

• Oversee laptop provisioning onboarding/offboarding workflows device deployment hardware troubleshooting and end-user training.

• Continuously improve help desk processes request routing ticket volume analysis and automation opportunities.

• Ensure timely resolution of incidents and root-cause analysis for recurring issues.
  

Security & Compliance Support

• Work closely with the CISO to support Vori Healths security certification and compliance initiatives including HIPAA and HITRUST readiness and maintenance.

• Participate in risk assessments vulnerability remediation policy updates and security awareness efforts.

• Collect and prepare evidence for internal and external audits including SOC 2 (if applicable) HIPAA audits and HITRUST assessments.

• Ensure IT operational controls are implemented monitored and documented.
  

Vendor & Technology Management

• Manage IT vendors SaaS platforms MSP partners and hardware providers to ensure strong service delivery and contract performance.

• Evaluate new tools and technologies that enhance IT operations security and employee productivity.

• Oversee licensing management renewals and cost optimization across IT services.
  

Leadership & Collaboration

• Build mentor and lead a high-performing IT operations team.

• Collaborate cross-functionally with Engineering Product Clinical Operations People Ops and Security teams.

• Communicate operational status risks and initiatives to leadership in a clear and actionable manner.

• Champion a culture of reliability security continuous improvement and exceptional internal customer service.

Supervisory Responsibilities

• Leading team of support Specialist and cloud engineers Dev Ops engineers

Perform other projects and duties as assigned

Who You Are:

• Required:

• Bachelors degree in Information Technology Computer Science or related fieldor equivalent experience.

• 10 years of progressive IT operations experience including managing cloud environments and IT support functions along with 5 years of leadership experience.

• Strong experience with IT service desk leadership device provisioning (Mac/Windows) and SaaS administration.

• Experience supporting healthcare privacy and security frameworks (HIPAA ; HITRUST strongly preferred).

• Proven experience gathering and preparing documentation for security and compliance audits.

• Strong knowledge of identity & access management endpoint management (e.g. Jamf Intune) and security best practices.

• Excellent communication stakeholder engagement and project leadership skills.

• Nice-to-Haves:

• Experience in a digital health or telehealth environment.

• Familiarity with HITRUST CSF certification processes.

• Certifications such as ITIL CISSP CISM CompTIA Security or HCISPP.

• Experience with scripting/automation for IT operations (e.g. PowerShell Bash Python).

Work authorization/security clearance requirements:

• Authorized or able to provide required documents to work in United States or Canada.â

Physical Requirements/Work Environment:

• Remote work environment.â

• While performing the duties of this job the employee may be regularly to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.â

• Specific vision abilities required by this job include close vision requirements due to computer work.â

Company Benefits

At Vori Health we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being growth and work-life balance:

• Competitive Salary: We offer competitive pay based on experience skillset and the value you bring to the team.
• Equity Options: As part of our commitment to long-term success we offer equity options giving you the opportunity to share in the growth of the company.
• Health & Wellness: Our health benefits include medical dental and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
• Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
• Paid Time Off (PTO): Enjoy generous paid time off including vacation days holidays and sick leave to recharge and maintain a healthy work-life balance.
• Fully Remote Work: Work from your home or private office location! We offer a flexible fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
• Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
• Parental Leave: We offer paid parental leave to support team members through important life moments whether youre welcoming a child or expanding your family.
• Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

Were committed to creating a workplace where you can grow succeed and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!

EEO Statement:

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports inspires and respects all individuals without discrimination on the basis of race color religion sex sexual orientation gender identity marital status age disability national or ethnic origin military service status citizenship or other protected characteristics.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the team member for this job. Duties responsibilities and activities may change at any time with or without notice.