Information Technology Information Technology Lead Software Engineer (AI Ops and Resilience)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for a technically strong and innovative Lead Software Engineer to spearhead the evolution of our IT operations through intelligent automation and hands-on engineering.
This role is pivotal in enhancing operational resilience streamlining IT service management processes and developing the next generation of self-healing predictive IT operations in close collaboration with diverse IT teams.
Key Responsibilities
- Reimagine and enhance core ITSM practices (Incident Problem Change and Knowledge Management) using modern development frameworks and automation tools.
- Design prototype and implement AI-driven operational tools including predictive incident detection automated remediation workflows intelligent alerting and large language model (LLM)-based knowledge agents.
- Lead the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.
- Collaborate with platform teams enterprise architects and developers to conceptualize and build next-generation IT operational capabilities.
- Provide mentorship and guidance to ITSM IPC (Incident Problem Change and DR management) Engineers ensuring effective execution and governance of ITSM processes aligned with ITIL best practices.
- Drive adoption and continuous improvement of ITSM best practices across all IT teams.
Oversee operational aspects of the IT Command Centre and Helpdesk including:
Acting as the primary liaison between internal stakeholders and external service providers.
Monitoring and managing performance of vendor-managed services to ensure SLA and KPI compliance.
Participating in service reviews audits and performance assessments.
Managing Incident Problem and Change Management processes across vendor operations.
Leading continuous improvement initiatives and service enhancements.
Supporting escalation management and root cause analysis efforts.
Requirements
Bachelors Degree in Computer Science Engineering or a related field (or equivalent experience).
5 years of experience in IT operations or substantial exposure to ITSM processes and tooling.
Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
Hands-on experience with automation tools scripting and AI/ML technologies relevant to IT operations.
Proficient with ITSM platforms such as ServiceNow BMC Remedy or similar tools.
Demonstrated ability to mentor technical teams and lead cross-functional collaboration.
Excellent problem-solving communication and stakeholder management skills.
Hands-on software development or scripting experience in Python JavaScript () or similar languages.
Experience with monitoring and observability platforms like Splunk Grafana ScienceLogic or equivalent (advantageous).
Familiarity with CI/CD pipelines GitOps practices cloud platforms (AWS Azure GCP) and Infrastructure-as-Code (IaC) tools (advantageous).
Proficiency with AI/ML frameworks and tools (e.g. TensorFlow scikit-learn LangChain OpenAI APIs) is a strong advantage.
A passion for innovation and continuous improvement.
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
For people in Singapore, traveling far means traveling by air, and that means Singapore Airlines (SIA). The carrier flies to about 65 cities in some 30 countries, primarily in the Asia/Pacific region but also in Europe and North America. It boasts a fleet of more than 100 aircraft. SI ... View more
