CX Coordinator – US (Based in India).

Company Profile:

BARE International is a US-based global customer experience consulting firm with 38 years experience. The company set the industry standard as the largest independent provider of customer experience research. BARE International has global coverage with 13 locations around the world. Our vision is to inspire excellence by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

We are seeking talented educated resourceful and passionate associates to join our fast-growing team and grow with us. We welcome dedicated independent thinkers with multilingual capabilities and excellent problem-solving skills

Mission & Vision:

We are a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience. Its vision is to inspire excellence.

Values:

• Passion
• Respect for diversity
• Open communication
• Operational Excellence
• Integrity
• Innovation
• Ownership

POSITION AVAILABLE: Client Experience Coordinator US (Based in India).

Job Summary

Work with BAREs Client Services Business Development and Operational Teams to support client program setup and existing program updates including tasks related to survey questionnaires project briefings client user access location details and dashboards.

Essential Duties:

• Participate in client discovery calls and engage in client communication as needed.
• Create and maintain industry-specific sample surveys/questionnaires to be used in the field by mystery shopping evaluators.
• Test and validate questionnaires prior to project launch; make modifications according to stakeholder feedback.
• Assist in entering questionnaires locations and users into dedicated Customer Experience (CX) platforms (e.g. Prism Presto).
• Assist in creating and maintaining client demonstration views via various CX platforms.
• Assist in creating and updating client objectives (i.e. Evaluator project materials)
• Facilitate and assist in client handovers to the appropriate department.
• Collaborate with various internal departments (e.g. Business Development Operations Data Quality Business Intelligence Marketing etc.) on client-related needs and expectations.
• Attend and contribute to team meetings.
• Other duties as assigned.

Minimum Educational & Technical Qualifications:

• Minimum 1-2 years experience in a deadline-driven work environment.
• Customer Experience (CX) Research or Mystery Shop Industry experience preferred.
• Demonstrated excellent proficiency in Microsoft 365 Suite with advanced Excel knowledge preferred.
• Knowledge and proficiency using AI technology preferred.
• Excellent command of written and spoken English.

Minimum Competency Qualifications:

• Proven history of communicating in a professional and detailed manner; demonstrated success in conveying written facts using language and examples the reader will best understand.
• Knowledge and understanding of various industries and related CX evaluations.
• Exceptional ability to manage time and priorities effectively according to deadlines; demonstrated success in delivering quality results within a tight timeline.
• Ability to ask for help and clarification when needed.
• Success in working independently and in a team environment while simultaneously ensuring quality deliverables are met.
• Ability to use discretion when working with multiple clients and handling sensitive data and materials.
• Ability to problem-solve and find creative solutions to challenges using available tools and resources.

Reports to CX Operations Manager - US

Location - Mumbai - Work from home - US shift (5 PM to 2 AM IST).

CTC 3.50 LPA to 5 LPA

Industry Market Research / Advertising / KPO/ BPO

In order to proceed with your application please complete the test which will help us gauge your grammar and editing skills. Should your scores meet our criteria we will get in touch with you to discuss the process moving ahead.

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