Customer Care Analyst II

About the Role

As a Customer Service Representative at TD SYNNEX youll be the primary point of contact for customersengaging before and after the sale via phone email chat and social channels. Youll partner closely with Sales Operations and Technical teams to drive customer satisfaction grow service revenue and uncover new business this role youll balance pre-sales activities (quoting product recommendations pricing support) with post-sales follow-up (RMA processing warranty validation shipping updates returns and credits) to deliver a seamless world-class customer experience.

Why Youll Love Working Here
Meaningful impact Support and expand relationships with global technology vendors and end-users.
Career growth Access structured training programs mentorship opportunities and clear advancement paths.
Collaborative culture Join a diverse inclusive team that celebrates innovation continuous learning and customer first thinking.
Work-life balance Flexible schedules and hybrid work models help you bring your best self to work every day.
Global reach Be part of a Fortune 500 leader in IT distribution and solutions serving customers in more than 100 countries.

What Youll Do
Serve as the frontline for customer inquiries troubleshooting issues related to returns RMAs damaged or lost shipments invoicing and warranty claims.
Process and track RMAs credits and returns in SAP or internal CRM systems; ensure accurate documentation and timely resolution.
Collaborate with cross-functional teamsSales Logistics Technical Supportto influence production and shipping schedules for optimal customer outcomes.
Prepare quotes product literature and pricing schedules to support pre-sales opportunities; recommend upsell and cross-sell options.
Identify and escalate complex issues vendor negotiations or policy exceptions to management for swift resolution.
Analyze customer feedback and service metrics to recommend process improvements and service-level enhancements.
Maintain a 4-6 year track record of proactive vendor and distributor engagement leveraging research skills to resolve discrepancies and support strategic accounts.

What Were Looking For
4 years of customer service account management or technical support experience in a fast-paced high-volume environment.
Strong communicatorverbal and writtenwho thrives on building trust and rapport with internal and external stakeholders.
Detail-oriented mindset with proven ability to manage multiple priorities adhere to policies and deliver on time.
Proficiency with CRM systems (Salesforce Microsoft Dynamics SAP) and standard office applications (Excel Outlook).
Analytical thinker who uses data to identify trends anticipate issues and recommend corrective actions.
Team player with a positive can-do attitude comfortable working independently and collaboratively.
Commitment to inclusive practiceswelcoming diverse perspectives and fostering a supportive equitable environment for all colleagues and customers.

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.

TD SYNNEX is an E-Verify company