1st Line IT Support Technician
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a 1st Line IT Support Technician!
At Hesley were looking for a proactive and customer-focused 1st Line IT Support Technician to keep our organisation running smoothly. If you love solving problems and helping people this is your chance to make a real impact.
What Youll Do
- Deliver responsive effective first-line technical support across the organisation.
- Ensure timely resolution of IT issues and maintain high levels of user satisfaction.
- Support the smooth operation of Microsoft 365 technologies core IT systems and hardware.
- Establish system documentationto provide support for the organisation.
- Undertake key IT operational processesin a timely and accurate manner.
Why Join Us
- Work with modern technology tools in a collaborative supportive team.
- Access professional development and training opportunities.
- Gain exposure to leadership responsibilities and clear paths for career progression.
What Were Looking For
- A passion for IT and helping people.
- Strong problem-solving skills and attention to detail.
- Experience with Microsoft 365 and IT hardware.
About You
The Ideal Candidate Will Have:
Education:
- 5 GCSEs (grades A*-C / 9-4 or equivalent) including English Language and Maths
Experience & Skills:
- Proven experience in a 1st Line IT Support role (or similar)
- Strong working knowledge of Microsoft 365 technologies
- Excellent troubleshooting and problem-solving skills
- Clear and confident communication skills both written and verbal
- Ability to manage time effectively and prioritise tasks
Technical Knowledge:
- Experience with Active Directory Windows OS and basic networking principles
Personal Attributes:
- A customer-first mindset with a calm professional approach under pressure
- Willingness to travel regularly to sites across Yorkshire
About Us
Benefits of working for us:
- Continuous support and feedback through 1:1 supervision
- 6 weeks holiday
- Ongoing free mandatory and development training days
- Regular promotion opportunities
- Pension scheme
- Cycle to work Scheme
- Black hawk Scheme
- Access to our employee assistance programme which includes physiotherapy and counselling services
Hesley Group are proud to be a Living Wage Employer ensuring every one of our colleagues is paid at least the real living wage reflecting the true cost of living. Its our commitment to fairness a recognition of skill and a heartfelt thank you to the incredible people who make what we do possible.
Diversity equality and inclusion are a priority for us. We aim for all our colleagues to feel valued and respected so were building an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We encourage applications from individuals of all backgrounds and celebrate all forms of diversity including (but not limited to) ethnicity gender identity sexual orientation disability neurodiversity age socioeconomic status family or parental status beliefs and religions. We believe that its by drawing on different perspectives and experiences that well continue to support and offer the best possible care education and vocational opportunities for young people and adults with learning disabilities.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Hesley Group are providers of specialist autism support, providing specialist autism education and autism care homes for people with complex care needs, behaviour that challenges and learning disabilities.
