Senior Product Associate Digital Servicing Experiences
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Unleash your expertise in product development and optimization by leveraging user research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.
As a Senior Product Associate in Digital Servicing Experiences (DSE) you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
In this role you will focus on digital self-service customer experience journeys that traverse multiple lines of businesses while working closely with our conversational AI team that manages the Chase Digital Assistant (CDA) and Universal Entry Point (UEP). Improving digital containment (i.e. reducing calls) and extending customer journeys by sequencing the next relevant set of digital capabilities to drive further customer engagement are expected outcomes. These programs require continuous improvement and optimization across and the mobile app along with uplifting the technical frameworks. The position requires a strong analytical approach and close collaboration with our business stakeholders and functional partners to deliver on shared roadmaps and OKRs.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes tracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
Writes the requirements epics and user stories to support product development
Required qualifications capabilities and skills
3 years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Required Experience:
Senior IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
