Des Dgse Or7 Lsoc Scg Sup Brg

Subject to formal establishment a vacancy will arise for a OR7 to serve as MJDI Business Resolver Group (BRG) SME at DE&S on FTRS Home Commitment Terms and Conditions of Service (TCoS) with an initial proposed start date of 4 March 2026.

Contract length is for an initial 17 months with a potential for further renewal for the successful candidate.

Unit Role: Business Support to whole of Defence on Tri Service Logistic Systems.

Position Role: MJDI Business Resolver Group (BRG) SME

Unit Role: Business Support to whole of Defence Logistic Systems.

Responsibilities:

1. To provide advice and support to the Defence community on all aspects of the MJDI application.
2. Manage incidents reported by UAAs and Users of the MJDI application from calls routed via the SPOC.
3. The timely resolution of MJDI incidents reported by UAAs and Users into the BRG in accordance with SLAs.
4. Manage and resolve MJDI issues including the identification and analysis of trends.
5. Provide expert business advice and process guidance to the MJDI User Community.
6. Give advice and assistance to UAAs and MJDI Users in the use of theDomiKnowfacility within the application.
7. Provide assistance and guidance to the MJDI user base in the use of COGNOS.
8. Assist in the continued development of MJDI including RFCs testing and new releases.
9. Any other task associated with the on-going provision support development testing interfaces and outputs of MJDI as directed by the BRG Operations Manager or MJDI Area Team Leader.
10. Work with Log IS SMEs throughout the Supply Chain to investigate and resolve incidents and complete tasks.
11. Must have the ability to use excel (or other applications) to extract manipulate and share MJDI data according to customer request.
12. Hybrid Working 60/40 spilt. Must work 2 days in office (Tue and Wed) Office location negotiable. 3 days of the week worked remotely.
13. Must work from our ABW office at least once every 2 months for team cohesion/meetings (funded travel).