Member Engagement Specialist Hourly

At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

Member Engagement Specialist

Monday-Friday 8am-5pm

Remote Opportunity

• May require flexibility for different time zones based on PCS business areas

At Elara Caring we believe the best care happens at homewhere people feel most comfortable. Thats why our compassionate teams serve over 60000 patients every day right where they live. As a Member Engagement Specialist youll play a key role in leading a team of dedicated caregivers making a real impact in the lives of our patients.

If youre ready to lead with purpose and help others thrive wed love to have you on our team.

Why Join the Elara Caring Mission At Elara Caring we believe in supporting those who care for others. When you join our team you become part of a compassionate purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical dental and vision insurance
• 401(K) with employer match
• Generous paid time off including holidays and family/pet bereavement
• Pet insurance for your furry family members

As the Member Engagement Specialist youll contribute to our success in the following ways:

• Conduct high-volume outbound engagement calls to prospective and current customers to promote home health services.
• Build strong relationships by delivering exceptional customer service and understanding client needs.
• Guide customers through the referral processfrom identifying needs to providing recommendations and achieving admissions.
• Accurately log all interactions and updates in the companys CRM system (Bolt).
• Achieve and exceed monthly admission targets and other performance KPIs.
• Convert referrals into admissions while maintaining quality assurance and customer satisfaction goals.
• Collaborate with internal departments to ensure a seamless client experience.
• Identify opportunities to cross-sell or upsell services based on client needs.
• Stay current on industry trends Medicare/Medicaid regulations and company service offerings.
• Maintain compliance with HIPAA and all agency policies.

What is Required

• Education: Bachelors Degree in Social Work (BSW) or Certified Community Health Worker (CCHW) Or similar level education
• Experience: Minimum of 1 year in a call center healthcare home care or social work setting.
• Knowledge: In-depth understanding of Medicare/Medicaid Managed Care Organizations (MCOs) and home care benefits across multiple states.
• Technical Skills: Proficiency with Microsoft Office Suite and CRM/database systems; experience navigating call center software.
• Soft Skills: Strong interpersonal communication and organizational skills; ability to work effectively with diverse cultures in a high-pressure environment.

• Other Requirements:
  • Must have reliable transportation valid drivers license and auto insurance.
  • Ability to meet all health screening and testing requirements per company policy.

#ElaraGA

You will report to the Director of Business Operations Sales Director of Sales Manager.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard tosex (including pregnancy childbirth or related medical conditions) race color age (40 and older) national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment protected veteran status or any other basis prohibited under applicable federal state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring pay and compensation are determined by a variety of factors including education job-related knowledge skills training and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request a job description can be provided.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by reaching out to