About the Role:

Grade Level (for internal use):

EDM 2ndLine Technical Product Support Officer

The Team:

The EDM Technical Product Support Officer is part of a global team based in Manchester Dallas Sydney and India

The team is responsible for supporting our on-premise and hosted clients this consists of in-depth investigation/analysis reproduction and resolution of customer issues which includes advising on workarounds and identifying issues for bug fixing by the development team.

Interacting with clients and colleagues via our service portal email telephone for support queries and to ensure accurate and timely information flows

On-call support is required on a rota basis for which additional payment is provided

The team in Manchester currently has 6 members varying in different strengths roles and responsibilities it also has a vast range of experience. The team prides itself on teamwork and professionalism and work on a flex environment being mainly remote.

The Impact:

EDM is a data management platform that acquires validates and distributes trade operational risk finance and customer data. It creates a single version of the truth in a consistent fully audited environment. Firms benefit from greater control on-going compliance and transparency of their data.

The role you are applying for provides installed clients with support and guidance on issues they are facing with the software we are also there to resolve any questions or queries they may have relating to the software.

As we also support our Hosted clients our role here as well as the above is to ensure the environment S&P manage is running smoothly any errors or issues that arise it is our responsibility to review and resolve these within the Production environments in a timely manner

Should we not resolve issues in a timely manner it impacts our clients directly as they are not able to make critical business decisions for their company

• The successful candidate will be trained on the EDM application and in the informational needs of modern financial institutions

• The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial Energy and Maritime and Trade institutions

• Potential to learn new and cutting-edge technologies such as AWS and SaaS

• As multiple internal solutions integrate with EDM there is potential to learn other technologies and softwares within the company

Responsibilities:

• Join regular managed client calls and adhoc on-prem client calls

• Provide high quality Product Support to clients via email/phone/screenshares

• Understand replicate and resolve client enquiries

What Were Looking For:

• University Degree (2:1) or equivalent.

• Proficiency in SQL

• Experience in database management using MS SQL Server and/or Oracle

• Knowledge of Active Directory an understanding of XML and an understanding of Amazon Web Services

• Personal Impact

• The candidate should be outgoing flexible inquisitive and self-motivated

• Excellent problem-solving skills and ambitious looking to build on their career in a fast-moving environment

• Communication

  • Excellent oral and written communication skills with effective appropriate communication with both external clients and internal EDM teams

• Teamwork

  • The Product support team is made up of many talented people based in offices throughout the world who all work closely together. The candidate must be able to fit into this structure and communicate with both business and technical people in a professional manner.

  • The Product Support team is a friendly close-knit team who share ideas and contribute to the improving the support offering for our client base. The successful candidate must be eager to work in such an environment

Flexible Working

We pride ourselves on our agility and diversity and we welcome requests to work flexibly. For most roles flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Hybrid working At least 2 days per week in office is mandatory

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Unclear Seniority