Planned Works Coordinator
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Full Time
Permanent
This role is based in the office Monday to Friday 9am - 5pm
Make a tangible difference to customers across our In-House Maintenance Service (IHMS) Team
Were looking for a proactive organised Planned Works Coordinator to provide day-to-day administration and coordination support to our IHMS Planned Works team. Youll be the first point of contact for queries keep cases moving and help us deliver a right-first-time solutions-based service for our customers.
As a Planned Works Coordinator you will be:
Owning the Planned Works inbox and CRM cases responding within agreed timescales triaging enquiries to the right colleagues and keeping customers and suppliers updated.
Scheduling raising and scheduling jobs in Total Mobile and coordinating access permits for external contractors.
Customer experience Supporting the resolution of service concerns and complaints to achieve positive outcomes with empathy and clear communication throughout.
SHEQ championing helping embed health safety environmental and quality standards; keeping training records/skills matrices updated and supporting audits.
Team support assisting the Planned Works management team with varied tasks to keep the service running smoothly.
Compliance adhering to standing orders financial regulations GDPR and mandatory training requirements.
What Were Looking for as a Planned Works Coordinator:
Essential:
Excellent customer service skills with a commitment to equality diversity and inclusion.
Clear concise communication and the ability to write straightforward reports/updates.
A highly organised adaptable approach; able to take ownership and see issues through.
Confidence to negotiate and influence including during difficult conversations.
Experience working to tight timeframes planning around logistical constraints.
Strong IT skills (Microsoft 365 and planning/scheduling tools).
Desirable:
knowledge of our operational geography; construction/property maintenance; landlord repair obligations; NHF Schedule of Rates; and health & safety in a maintenance context.
Why Join Us
At bpha our values are at the heart of everything we do:
We take responsibility: We do what we say and are accountable for our actions.
We show empathy: We respect and listen to every colleague and customer.
We are better together: We value diversity and achieve more as one team.
We are ambitious: We strive for excellence and make a positive difference.
Employee Benefits
We believe in rewarding our team with more than just a addition to a wealth of other benefits and as part of our commitment to your wellbeing and development we offer:
Competitive Salary
Cycle to Work Scheme
Retail Discounts
28 Days Annual Leave Bank Holidays
Professional Development Opportunities
Private Health Care
Employee Assistance Programme
Generous Pension Scheme
Are you ready to make a difference
If youre ready to make a positive impact and develop your career within our IHMS team wed love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening including DBS check and references.
INDLOW
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent shared ownership and supported housing.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
We invest the money we make in existing homes to enable us to build new homes and to deliver new and improved services.
As a bpha employee youd be joining 500 passionate and valued colleagues. All working together to achieve our mission and deliver quality service for over 20000 homes and a more than 33000 residents (and counting!).
Our vision and values
Quality homes. Connected communities.
Our vision underpins our commitment to provide and maintain safe sustainable efficient high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
IC
Key Skills
- Construction Experience
- Lean
- Management Experience
- Process Improvement
- Conflict Management
- Experience Administering Injections
- SAP EWM
- OSHA
- Fireworks
- Guest Services
- Knowledge Management
- EHS
About Company
bpha is a social housing association located in Bedford. We provide a wide range of social housing throughout Cambridgeshire, Northamptonshire and beyond.
