Warranty clerk
Share
Job Location:
Billings, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Warranty Clerk & Backup Cashier
Department:Service
Location:Archie Cochrane Ford Billings MT
Employment Type:Full-Time
Archie Cochrane Ford is seeking a detail-oriented organized Warranty Clerk & Backup Cashier to join our Service Department. This role is responsible for processing and tracking all warranty claims accurately and efficiently while also providing backup support to the service cashier as needed.
Key Responsibilities
Warranty Clerk Duties (Primary)
- Prepare submit and track all warranty and recall claims to Ford and aftermarket warranty companies in a timely manner
- Review repair orders for proper documentation authorization and compliance with manufacturer and dealership policies
- Verify labor parts and sublet charges for accuracy and eligibility under warranty guidelines
- Maintain current knowledge of Ford and other warranty policies procedures and labor times
- Correct and resubmit rejected or unpaid claims; follow up on unpaid claims and resolve discrepancies
- Maintain organized warranty files records and reports
- Communicate effectively with Service Advisors Technicians and Management to ensure accurate documentation and prompt claim processing
- Assist with internal audits and ensure warranty processes meet dealership and manufacturer standards
Backup Cashier Duties
- Greet customers in a professional and friendly manner
- Accurately collect and process payments for service and parts (cash check credit/debit)
- Reconcile daily cash drawer and prepare end-of-day reports when covering the cashier
- Answer incoming service calls transfer calls and provide basic customer information as needed
- Provide receipts explain charges to customers and direct them to the appropriate personnel if questions arise
Qualifications
- Previous experience in dealership warranty processing preferred (Ford experience a plus)
- Automotive dealership or service department experience strongly preferred
- Basic understanding of vehicle service and repair terminology
- Comfortable working with computers and dealership management systems (CDK Reynolds & Reynolds or similar)
- Strong attention to detail and accuracy with numbers and data entry
- Excellent organizational and time management skills; ability to handle multiple tasks and deadlines
- Professional communication skills both written and verbal
Work Schedule
- Full-time on-site position
- Typical schedule: MondayFriday with occasional Saturdays as business needs require
What We Offer
- Competitive pay based on experience
- Health dental and vision insurance options
- 401(k) with company contribution (if applicable)
- Paid time off and holidays
- Employee discounts on vehicles service and parts
- Opportunities for training and advancement within the dealership
How to Apply
Please submit your resume and a brief cover letter describing your relevant experience to:
Email:
Subject Line:Warranty Clerk & Backup Cashier Service Department
Or apply in person at:
Archie Cochrane Ford
2133 King Ave W
Billings MT 59102
Archie Cochrane Ford is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
Location: Billings MtCompany: Archie’s Collision Center Employment Type: Full-time About Us: Archie' Collision Center is a high-volume, customer-driven collisi...
